Keenans Estate Agents - Rossendale Branch

I can not recommend Keenan’s Enough. Such a friendly personable service. Professional and efficient through the whole process. Laura came to photograph our home and did a beautiful job of showcasing it, she made it look like a show home! Such an eye for detail and very creative. Miles above your standard estate agent photos! 5 stars

Awful experience thus far.

Never return calls or respond to requests. I've made the same request to my Sales "Progressor" for weeks without the courtesy of a response or acknowledgement that he's even actioned it. Instead repeatedly get fobbed off whenever I do call.

Currently waiting for a call back requested over 2 days ago...I'm not hopeful.

The sooner the sale goes through the better. Just so I don't have to deal with Keenans again.

Awful. Valued our house £20k lower than what we got, we went with a different agency. Unfortunately the house we were buying were selling with Keanans. Our purchase took 8 months to go through, with only 2 properties in the chain, nearly lost the sale of our house as our buyer was so frustrated. We could never get through on the phone to the guy we needed to speak to, given every excuse under the sun as to why he didn't answer / call back and when we did reach him he didn't remember previous conversation and hadn't actioned anything we had discussed. And we were told complete lies at some points. No one else in the office was able to deal with our requests either. They have a good sales pitch to get people to sign up with them, but the customer service after that point is terrible. I would be put off from buying a house again that was using them as an agent.

An estate agent who don't want to do any work. One example we didnt have a working shower the water was barely coming out. The shower was the only thing we had in the house when we were shockingly told cause its electric they couldn't fix it. We had to get someone to come look at it who told us the shower head was clogged (fixable). That was just one example. We had many all the same, we had to get someone else to come out to do they're job. We asked them to come out to us to look at the problems and they didn't. They continued on email. Shockingly bad truly, they don't care about the people. We were in a freezing cold house with no shower and they didn't help at all just left us.

Viewed properties and submitted offers. They want you to go with their "mortgage advisor". I had my own i dont think they liked this. Ironicly the two properties I was interested in ended up going to auction? after I submitted offers!! I wouldn't Deal with them again thats for sure. Very annoying and Time wasting!!

Lewis and team rawtnestall made it very easy and smooth buying my property. Thanks

My partner and I felt completely overwhelmed with the idea of selling our house and buying a new one. BUT the Keenans team, especially James, put all our worries and questions to ease through their consistent professional knowledge, advice and conduct. We couldnt have asked for a better person, and team, to guide us through what could of been a very stressful process. Every enquiry, every panic phone call, James and his team have handled them with positivity and a solution based mindset. We will be forever grateful for this attitude and without a doubt would recommend Keenans at Rawtenstall, (especially James), to anyone selling their home!

From start to finish, the team that have been involved in our buying & selling case deserve recognition 👏 from the lovely photographer, Laura, who captured our home in the most beautiful way to Josh who guided us through the selling of our house, to James who's supported throughout the buying & selling process. Thank you so much for all your support. Keep up the great work everyone!

I have dealt with nothing but incompetence from this estate agents from start to finish. I have been made out to be a liar, when told I have had call backs to deal with issues three weeks after I completed. My buyers also used Keenans and also encountered an unprofessional service.