Keenans Estate Agents - Clitheroe Branch

I contacted Keenans to find out some further details about a house I was interested in buying. After 10 days they didn't get back to me. I contacted them again, still after two days no information. The house is less than £100,000 but still I would expect decent customer service. If you want to sell your house then I suggest NOT to use this estate agent. As a potential buyer I have given up on the house I wanted to view because of them. Very disappointing.

we moved from manchester to blackburn this year and Keenans was our estate agent. I can honestly say they were fantastic. They made things so easy and were so helpful.
Our sales progression agent, Helena Howard, was nothing short of outstanding. She repeatedly went our of her way to help us and make what would have been a stressful experience so much easier.
I can't recommend Keenans enough :)

Although we were just buying a property and not selling we found Keenans very professional and informative keeping us updated on all aspects of the sale.
I would like to mention Lewis who was extremely helpful he called every week with a progress report and coordinated with the vendors and solicitors.
I would definitely recommend Keenans

I'm averaging about two marketing leaflets a week through my door(sometimes in a plain envelope so you don't know its from them!). They seem pushy and desperate.

Very happy to recommend Keenans at Clitheroe-We were moving from our family home of 19 years and making a lifestyle change and downsizing. We were reassured from the outset and the team ensured that we got the best price and buyers before then finding us our house.
There were several ups and downs over the six month process but the team ensured that the natural bumps were smoothed out.
The whole team were excellent but particular mention to Helena at point of valuation who was very supportive, David whilst selling the house who was outstanding and finally Emily and Liam.
I know Emily and Liam worked really hard to keep the buying chain complete and showed great professionalism and dedication and weren't shy to push things along with some parties who worked a little slowly-Thanks to you all -Great team , great people who do a great job.

My experience with Keenan’s wasn’t great, I bought a house from them but getting information out of them was poor, I never got a call back when I called and actually found out more information myself about the progress of the sale. It seems like they are very busy getting the sales in but lack the customer service skills, which is essential as communication is everything when you are buying/selling your home. I would not recommend them.

Through Keenans Clitheroe branch my parents bought a lovely place after having to move from the family home. Great service, sympathetic and a great outcome for all...thank goodness for Keenans!

We just completed a purchase with Keenan's and the whole experience with this branch was great throughout. Helena was an absolute miracle worker, like many others we were trying to complete while the stamp duty holiday was still in effect, she pulled out all the stops and dealt with our many random (and probably stupid) questions with good grace and efficiency. she was the glue between us and the solicitors, and we made it with 2 weeks to spare. Brilliant job, would recommend in a heartbeat!!