Fine & Country Canterbury Estate Agents

After being on the market for 6 months with another agent, I contacted Fine and Country to see what they could do to help me sell my house.
The manager Ross came out to see me and explained that rather than reduce my price (something my current agent kept telling me to do) they would be able to use their london offices and national marketing to find more potential buyers. They did a brilliant brochure which showed my house off perfectly with a great write up done by their lovely journalist Liz.
Within a month I had 6 viewings and an offer from a buyer who had already sold themselves.
The sale has now gone through and I am settled in my new home near my daughter and grandchildren. Something I never thought would happen and probably wouldnt if I had not changed to Fine & Country.
Thank you to the team at Canterbury who helped this happen and were always a pleasure to deal with. Rupert was always friendly and professional when he contacted me with feedback.
Overall I cannot recommend this agent enough. From the way they handled my marketing to doing the viewings was always professional.

Great experience dealing with Ross and the team. They are very knowledgeable on their market and are straightforward to deal with. I have been involved on both a sale and purchase with them now and would highly recommend.

DREADFUL SERVICE! AVOID THIS ESTATE AGENT!

Following a positive meeting with a previous manager (Nigel Mowat) I paid £250 to Fine & Country (Canterbury branch) for them to market my property. They subsequently pressurised me into putting it on the market for £20,000 less than I had been told it was worth. I reluctantly agreed as I was keen to downsize and move to another area.

During the time the property was listed with them they put me under constant pressure to accept low offers and tried to infer that I was being unreasonable when I would not accept these offers. They tried to pressurise me into moving into rented accommodation to facilitate a sale at £40,0000 below my asking price and were extremely rude when I would not agree, inferring that I was the one who was being difficult!

They eventually found a buyer at the lower price they had manipulated me into agreeing to, but again insisted that I move into rented accommodation almost immediately to facilitate the sale. They subjected me to constant pressure by emailing, phoning and texting. I asked them to desist, but the emails, phone calls and texting continued relentlessly.

This high-pressure action was counter-productive as it meant I could not focus properly on finding another property within the very small window allowed by the buyer, so the sale fell through. Their high-pressure tactics resulted in the loss of this sale.

They continually inferred that I was asking too much for my property, a 4 bedroom detached house with a large garden in Kingsgate, Broadstairs overlooking the North Foreland Golf course, in an attempt to drive the price down. Although at £780,000 it was only £80,00 more than a flat with no garden on sale for £700,000 in a less attractive area close by.

The Manager Ross Anderson was very abrupt to the point of rudeness, whilst their staff member Jade was outrageously rude. When I complained about her rudeness to Ross Anderson I did not even receive a reply, let alone an apology.

Previously, they had a Manager called Nigel Mowat who was very polite and professional, but when Ross Anderson took over the standard fell. Nigel assured me that the payment of £250 meant that my property would stay on their register until a buyer was found. However, when the sale fell through they advised me they would not continue to market it, but have not offered a refund.

I am very unhappy with the behaviour of this estate agent as they have not acted honourably and seem to care only about making a quick profit. They are not at all interested in providing a quality service by supporting vendors. I would advise other buyers and sellers of property to steer well clear of them.

Fine and Country did a brilliant job of selling our house, they found the perfect people to buy the house.
Ross was very efficient and extremely pleasant to deal with, always available, or fast to return calls. Also Rupert was equally helpful.
No hesitation in recommending this company.

Professional friendly team

Very professional and got me over the value price! Very happy!