Boyce Thornton

Great, friendly estate agents with whom I have known and worked with for nearly 10 years. Suzy Croft in particular, is very knowledgeable of the local and wider market and I would highly recommend them to anyone looking to buy or sell property.

We had an excellent service from Boyce Thornton in Oxshott.
The whole team and Suzy in particular were very knowledgeable, professional and efficent throughout our sales process.
Boyce Thornton is a good local agent who know the area and the market well.
Would highly recommend.

Honestly, wouldn’t even give them 1 star, after today, Susie came to give an estimate on a property. This was not to sell or rent, just due to requests finalising a legal document. I found her not only outstandingly rude and unprofessional, with a stinking attitude on the phone, but she was absolutely rude and disrespectful to the property owner. Having no right to voice her unwanted opinion and undervaluation saying “no one would want to buy this property” and then breaching confidentiality and slagging off a property and the owner close to ours as well as giving information which actually is completely wrong and against protocol! Avoid like the plague you’ll get ripped off and terrible service and constantly be interrogated! Honestly don’t bother even contacting them and wasting your time! The reason why this estate agency is not doing well is that shocking woman and her stinking attitude! Don’t work in customer service, you have no client skills!

We would not recommend this agency to anyone. Overall, we found the responses we received to be unprofessional, closed off and selfish. We were in the final stages of agreeing a completion date on a property and pushing our sale through so that Boyce Thornton and the landlord could plan accordingly for re-letting the property. This was 2 months in advance of the end of our tenancy and not a requirement of the agreement.

As part of this process, we raised the question of whether there was an option of agreeing a short extension to ensure we weren’t left homeless when our baby was due. However, rather than having a conversation with us or showing any flexibility, we received a hard deadline date to either sign on for another year or to agree to leave at the end of our tenancy. Hilariously, our property manager genuinely suggested that if they couldn’t find a replacement tenant, they would ask the landlord if we could stay on whilst they continued to search for a replacement.

Not wanting the stress of arguing with them on tenant’s rights, we agreed to vacate. Communication whilst they arranged viewings was equally bad. We received an email saying they’d booked a viewing (without our approval) and failed to tell us when that viewing wasn’t going to go ahead. Amusingly, after showing us no flexibility, the agent re-marketing the property asked us whether he could take some new photos inside the property (to use how we had decorated the flat with our furniture to sell the property). We were also asked whether we could move out before our tenancy ended to accommodate a tenant who was interested. Finally, at checkout, we were overcharged for one replacement light bulb (£20) and a replacement key (£15) which we agreed to pay purely to end our relationship with them.

Overall, we are glad to be free of this estate agent and would not recommend them to anyone. Another example of an estate agent who looks at tenants as exchangeable and treats even good tenants badly without considering that tenants are their potential buyers/sellers in the future.

Travelled a significant distance to view property - no agent was there to show me and on checking online the advert for the property was showing as let agreed. Unprofessional and zero manners.

We had great experience buying through Boyce Thornton last year - would use again.

£7,150 for a party wall award (for a simple kitchen and loft conversion). The award received was basic and has left unanswered questions and problems.

Awful company. Avoid if you can.
We had a surveyor come out called Chris Smart who was rude and unprofessional.

We had to use this company, was not out of choice.