Prime Land

I have had the best experience with my agent Shek at Prime Land Property.
The moving in was quick and simple, the agents were there for me the whole time, and they still are - whenever I text them I get an instant response.
One day there was a problem with the shower - they took care of calling an expert minutes after I had called them and the shower was fixed within hours the same day. Really the best service you could want ! They are also very friendly and helpful.

This agency pretty much left me homeless. I paid the deposit for the room and a week before I move they told me I can no longer move and to find somewhere else. They did not care that I only had a week to find alternative accommodation. The deposit I paid was not returned to me immediately. After me begging for it back, Nadir who works for this agency told me to be patient acting as if he is doing me a favour with MY money. This is honestly the absolute worst agency as they literally do not care about anything or anyone.

When I was living in one of their properties everything was fine, they were friendly and reasonable, and quickly responded to any inquiries me and my roommates had. Not so much since I moved out.

I moved out before my contract ended, but found a replacing tenant and terminated the contract with Primeland, the replacing tenant took over my contract so to speak.
We agreed that they would pay me back the month's rent I paid in advance. That was 8 weeks ago and I have neither received my money, nor have I even heard back from them - I wrote about 5 emails and tried to call, but no one is answering the phone. I find that very unprofessional.

I would be willing to delete this review if I were to receive my money.

No deposit required and no problems reported on my end. Everything went smoothly! Room clean and mattress brand new….

Shek was very patient and always understanding in trying to find a solution to my requests.

I would have stayed with the agency longer if I had not gotten married.

Had booked a viewing of a property.
Arrived to the location of the property 17:55, 5 minutes before agreed time. Another girl was there too. Waited until 18:05. Sent the agent a message on Spare room (where I had been in contact with him previously), asking if he was running late. No answer. Waited 10 more minutes, 18:15 now and I decided with the other girl that we should try calling the agency. The agency answers and tells us that the agent I've been in contact with will call us up soon. A few more minutes passes. The agency calls up again and says, oh sorry this property has already been let, everyone with a booked viewing should have been contacted.

Yeah should have! But no we were not contacted and I think that's very disrespectful. Making us waste time and money to travel to see this property just to get a "oh sorry". Anyway I mean mistakes happens but based on this experience and other reviews I'm not sure I would want to sign anything with this agency.

Sonia from Primeland is excellent. She was efficient and effective when dealing with the issues that I had with my tenancy contract and deposit.
Would highly recommend her if you are facing any issues yourself.

I have been using Charles and his team at primeland for approaching 10 years for a number of properties. They are a very professional outfit who treat their landlord and tenant customers well and fairly- I would not hesitate to would highly recommend them to other landlords

Very bad agency. Disrespectful to customers. They only provide rooms to high-category people. They only need money. No humanity, no service, no kindness.