Northwood
94 High St, Epsom KT19 8BJ, United Kingdom
4.2
51 reviews
8 comments
8PMJ+8C Epsom, United Kingdom
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Monday: 9–17
Tuesday: 9–17
Wedneasday: 9–17
Thursday: 9–17
Friday: 9–17
Saturday: 9–13
Sunday: Close
Tuesday: 9–17
Wedneasday: 9–17
Thursday: 9–17
Friday: 9–17
Saturday: 9–13
Sunday: Close
The staff are very knowledgable and understanding , usually replying same day and eager to sort issues ASAP .
In particular Angela in the office is outstanding and nothing is too much trouble for her and she will make sure things are sorted .
If you're looking to rent , I recommend these guys , they are professional and do a great job finding people lovely places to live .
Cheers , Shaun .
Since living here we had a few bits that needed sorting which like any home that can happen. Both Tracey and des were fantastic they were so quick in sorting it for us and nothing was an issue for them and cannot thank them enough.
I would highly recommend them to anyone.
The evening that we went to view the property, they updated the property to ‘let agreed’, after ‘working’ hours. When I phoned Jordan the next day, he reassured me that the property was still available and that they still had viewings that same day. I am starting to doubt that this was ever true.
A few days later, I received an email offering me the flat! We were so happy and excited but the very next day I received an email at 9:49 telling me that they had reviewed our bank statements and that they were not able to continue with letting us the flat. At 11:39 I phoned back only to be told that they had already let the flat to somebody else. They failed to ask me what my financial situation was and whether I had any assets that I would be using to contribute towards the rent.
The situation felt really planned and underhand, as if they already had another tenant lined up or as if they accidentally told us that our offer was accepted in the first place.
Only after reflecting on the situation, I realised how unprofessional and disappointing this estate agents are. They are full of lies and deceit and are not sincere.
Every single issue I have raised is not resolved until landlord gives go ahead, that's normal but they have allowed me to go without heating for weeks, a hob for a month, fence came down and open to public for 6 months. All with a young child.
The lady that owns the flat lives in Spain and has not made any contact either.
A sham of a Company and if you are looking to let your flat, avoid these at all costs.