Martin & Co Caterham Lettings & Estate Agents

I would not recommend to use the services of Martin@co.
Unfortunately staff are giving out misleading/withholding information. Firstly, after viewing a property twice my husband and I were informed that the advance payment would be 1 1/2 months rent which was altered in the Terms of Business to 2 months in advance. Secondly, on both viewings I requested for a long term contract (2 years) which we were informed by Martin@co that the landlord agreed to this contract but after signing the terms of business and payment was made to secure the property, in a matter of a couple of hours Martin@co emailed me to say that a 2 year contract could not go ahead because of the mortgage lender of the landlord. Only when I made a official complaint to Martin@co, they agreed to pay back the references fee and application fee although Martin@co are not obliged to do so. After quite a few emails, It took Martin@co almost a month before we got all the money back.

Not the best estate agent around. They're not to helpful when we (the tenants) we're trying to get stuff sorted... surely it's their prerogative to make sure certain things are done. It felt like they were happy to take our money but not give any service in return.

Very good service. Letting specialist listened carefully to our brief for rental property in the area.(We are buying a house in the country and need a base near London too.) They showed us a flat that is perfect, very convenient and that we wouldn't otherwise have viewed, as a bit out of the area we were looking.

We have used Martin & Co for letting our properties for many years now and have always found them to be very friendly, knowledgeable & efficient. They have a professional approach to dealing with both landlords & tenants and are normally able to resolve any issues raised promptly. I wouldn't hesitate in recommending them to anyone wishing to rent out their property.

Lucie and the team have been great! They helped me find the right property in the first instance and have then looked after it very well during the years. The quality of tenants has also been very good and no gaps between tenants. Thanks guys, keep up the good work!

Pleasant enough but let us down badly. We saw a flat in Caterham back in November. Went to sign the paperwork to be told the flat was going up for sale so had been taken off the market. Came back up for rent on 23rd December so again we put the paperwork in only to be told that there were 2 people in the running and the landlord had picked the other person who I suspect wasn't on full Uiniversal Credit. We should have been called as soon as it came back on the market. Very disappointed.

Told me I could view a property I was interested in renting. Never got back to me. Communication is poor. Staff are rude.

As a cleaning contractor working with several lettings agencies I can safely say that the Caterham branch of Martin & Co are possibly the most professional and responsive team I have encountered. Led by Director Lucie Allen, all of the team know their stuff and part of their success is due to the swift and appropriate care given to clients and contractors alike. Highly recommended.