Cardiff Estates & Lettings - Estate Agents - Sales & Lettings

Great service from this agency. More professional than most I have dealt with.
They provide a friendly approach and nothing is too much trouble.
I mainly dealt with Chantelle but all staff are helpful.

Very sad to say that our experience with Cardiff Estates & Lettings was characterised by a catalogue of avoidance, lack of communication and plain unprofessionalism. If you are thinking of dealing with them, be prepared to fight tooth and nail just to get them to respond to your calls and/or emails, and expect all the stereotyped behaviours of not-too-bright estate agents - mendacity, ever-shifting excuses for their lack of clarity/interest/ability to behave professionally and a great big dollop of contempt for the client. There are many great agents out there - we've had the pleasure of dealing with the ones who know their business. Cardiff Estates & Lettings however, put the industry to shame. You'd be better off giving Stath Lets Flats a call.

Just used Cardiff Estates and Lettings to secure a new tenancy for the coming year and they were very helpful and the flat is lovely. Georgia in particular was very friendly and helpful and answered all my questions.

Completely unprofessional. Lack of communication. Once confronted - took no accountability and gaslighted me. I would be weary of renting a flat with them.

Response:

That is incorrect. We waited 15 minutes for someone to show up and nobody did. After calling multiple times and leaving messages, someone finally decided to respond (if you look at your other reviews people have said the exact same thing). When asked if she had tried the 3+ numbers I gave and my email. She said “we had a long list of people to get through”. When booking my appointment on 27/05/2022 we double checked my contact details therefore I will not take the “wrong number” excuse as again - that is gaslighting. The right and professional thing would’ve been to admit a fault there and kindly try to rearrange an appointment however I was gaslighted from the beginning of the conversation as if it was my fault for failing to let me know that you cancelled and again - not trying to get through other means of contact that you had. Although it makes no difference to you, the effort that was made to make this visit was extensive and i appreciate that that is not your problem but as a Lettings agency the least you can do is book viewings correctly and inform your clients if you’re unable to make one. Again I stand by my original post and your other reviews prove what I am saying.

My recent experience with Cardiff estates and lettings was friendly yet professional. Lauren was amazing, she was so helpful and assisted me constantly along the way! Thank you!

Brilliant service from Lauren. She was friendly, professional and very knowledgeable. I'd definitely recommend.

Fantastic service from Lauren with our recent purchase. Great communication throughout the process, nothing was too much trouble.

I rented a flat with Cardiff Estates and Lettings last year. Mary, Georgia and the rest of the team did a great job of making the moving in, living in the flat and moving out a pleasant experience. They were always quick to answer questions and sort out issues. Highly recommended.