Boulton & Griffiths - Professionals Relocating Ltd

My wife and I have used Professionals Relocating a number of times since returning from Canada. Our first contact with them was when we were living in abroad and looking to return to Cardiff. They were very helpful in our search while out of the country and we had easily set up a number of viewings for when we landed back in Wales.
Communication from the team and the quality of the properties on their books is second to none and during both our tenancies any issues were dealt with quickly and with no fuss. The staff are very friendly and knowledgeable of the properties and surrounding area.
I recommend Professionals Relocating to all my friends and family, in our view they are the best letting agency in Cardiff.

I have used with Boulton and Griffiths for both the rental and sale of my flat. On both occasions they were always friendly, helpful and professional. The contract stage of the sale was very slow and drawn out, as usual, but B & G were happy to chase both sets of solicitors regularly to move the process along as quickly as possible and always kept us updated. I would happily recommend and use this company again.

Just a few words to express my satisfaction with your services.

As a landlord who is unable to look after and manage his apartments and tenants personally, it is essential to have someone that one can trust to undertake this task. I must say that I have found all the staff at Boulton and Griffiths to be very friendly, efficient, helpful, professional, capable, and trustworthy, and would recommend this company without hesitation.

We have been incredibly impressed with the service at Boulton & Griffiths - Cai & Kirsty are an absolute pleasure to deal with. Within just 10 days of viewing a property, we had the keys, and the process was very easy and straightforward. They were both so helpful and accommodating, and very quick to respond to our (many) silly little questions - they made the process of a potentially very stressful and frantic move so much easier! I wouldn't hesitate to recommend this company to anyone - thank you for all your help!

There are lots of houses to rent in Cardiff so why go with letting agents who are not going to do what you are paying them to do?

If you enjoy spending hundreds of pounds each month to have problems left unfixed and dismissive emails then these are the folks for you.

For those crazy enough to expect a maintained property and decency then look elsewhere.

They failed to fix a leaky toilet for weeks, leaving the tenant with not only the sound of constant flushing water but an extreme water bill. Despite notifications, resulting in an excess water bill of £513 that they refuse to take their legal responsibility for.
When challenged about this, the letting agents tried to claim back £415 in waived rent that the landlord agreed to write off - because B&G took 5 months to organise a contract with a new tenant, after the current tenant found multiple replacements to help with rent. The landlord wrote this off due to B&G’s incompetence and now B&G are trying to take back the agreement made.
B&G have refused to negotiate and are constantly late and dismissive in communications - they should not be trusted as lettings agents.
The tenant has also on many occasions emailed B&G letting agents on faults within the apartment that still remain unfixed and faulty. A complete failure to hold up their end of the tenancy agreement.

B&G are the property management company handling a friend's tenancy and have demonstrated their utter inability to carry out basic maintenance tasks - as well as being uncommunicative and dismissive.

One such maintenance task led to a water drainage bill that was then passed onto the tennant - despite several requests to fix the source of the issue. NOT RECOMMENDED.

The flat I rented was fantastic and any concerns(all minor) were quickly addressed by James and Kirsty at Boulton & Griffiths. All very easy and straightforward.