Belvoir Estate & Lettings Agent, Aldershot

Quick enough to try and sell us the property but after the offer was done and accepted the responses were few and far between. If we weren't being ignored then it just came across rude and unprofessional. Couldn't be bothered to answer simple questions. Even our solicitor commented that the emails seemed rude and blunt. All about the commission in my opinion

Honestly this was a horrible experience for me. The whole time I just felt ripped off.
After PAYING my first month's rent I got an email a week later saying that I haven’t paid and that they’ll be charging my guarantor if the bill doesn’t get paid.
First of all I was paying a large amount where Wi-Fi was supposed to be included and in 9 months time they never secured it. All they kept saying is that the landlord has already taken care of everything and that the Wi-Fi guy just keeps canceling. Really he keeps canceling for 9 months??
Second thing is the horrible communication. They rarely respond to my emails. Sometimes I have to email them 10+ times on three different emails just so I could get an answer after a week or sometimes they just never get back to you. They will email you when it is convenient for them. When it’s you who has a question or a complaint then I guess they just can’t be bothered. Because I had an issue that I was emailing them about, I had sent more than 7 emails and I had to written them for at least 6 days in a row and they just kept ignoring that but at the same time they had the nerve to email me and ask something from me while they decided to just ignore my questions.
Third thing is my security deposit. These people have no idea in what kind of state they rent their property because right now they want to charge me for things I haven’t even touched, for things that were there before. Because the room honestly was not in a good shape and now they’re blaming me for it. I don’t know if it’s because I’m an international student and they feel like they can just cash in on me or what but yeah the whole experience has been disappointing and horrible. And I would never ever recommend to this agency to anyone.

Awful company DO NOT LET WITH THEM
Awful company, I let a property with the Basingstoke branch. They received fraudulent emails attempting to update my bank account details. They acted on these without contacting me to verify and sent the rent to the fraudulent account. When asked about this the director stated it was normal to update bank details without checking and 'what do you want us to do call everyone after an update? They then suggested that I had created the fraudulent account. Needless to say I'm cancelling my contract with them.

I have had super service from Megan Jeson over the last few weeks as a tennent in one of the properties that she manages. She has bent over backwards to fit around my schedual and has been a fantatsic liason between me and the landlord. Keep up the great work Megan.

This is the best agency so far we’ve had the pleasure of working with to find our home! The staff are super friendly and always on hand with an answer to any questions we may have. We’ve worked with Sharon Price, she guided us through the first call up to the final move-in date being booked. First call, she handled it like a professional and got us booked in to view the house, gave an outstanding tour of the house and provided us with all information we needed to make our decision. From the viewing stage she also followed up and gave us guidance on how to make an offer which eventually led us to being the chosen tenant. She is a pretty awesome lady and genuinely polite and cares about the customers! Honestly, if you ever get the pleasure to work with Sharon Price, you’re in good hands! Absolutely amazing person, helped us so much and made a dream home happen quite quickly! Thank you so much Sharon, I am so happy you picked up the phone when we made initial enquiry!

First time renting from Belvoir Aldershot and it’s been really good. Quick and clear process, fast response. Especial mention to Sharon, the letting agent that has been dealing with me, really friendly and easy to contact.

Belvior and particularly Megan Jenson have delivered such a professional but friendly service. She responds quickly and efficiently and kept me well informed throughout unlike many other agents!

Helpful, professional estate agents
Would highly recommend.
Megan made everything easy and straightforward taking the stress out of moving house.
Thank you