Righthouse UK

Poor to fair doesn't really reflect my experience with Righthouse UK. If there was a lower grade ie Avoid at all costs I would use that.

Underhand and poor communicators, would be a reasonable way of describing this company.

If you do decide to have any dealings with them then insist on all 'fees' to be given to you in writing prior to agreeing to anything verbally.

They are not members of any of the national professional bodies such as the National Association of Estate Agents (NAEA) or the Association of Residential Letting Agents, (ARLA) and therefore don't have to adhere to any of the codes of practice and rules of conduct laid down by these professional bodies.

Take from that what you will.

As stated, avoid at all costs.

I am so disappointed with Righthouse in Long Eaton. Everything was fine until I had to give notice and move with another agent. I paid rent for both my house and my daughters flat with these agents and they still got petty and totally unethical in the end. I also did their job for them by showing the new tenants the property and selling the letting for them, and they still decided to insult me and deduct moneys for some hairs in the bathroom! Also, be aware that they are never in and all you get is an answer phone! They also are so lazy you have to collect your homes keys from them yourself if they happen to be showing the property to other tenants! My daughter was not given her keys for a whole day and night after they had them (I would wonder why we should pay rent for 24hrs) for her not to be able to get into her own home!? Very upset- would NEVER deal with them again!

Right House are awful, they performed an inventory on my house, lost it? allowed my tenant to get past paying rent, paid me my bond money as rent without me knowing, the tenant left the house and stole furniture - I was away whilst this happened, because there was no inventory it was missed (so not only down in rent, with no bond money, also £3,000 down on furniture) - Right house professes to be a managing agent, who could not manage their way out of a paper bag - also they are not regulated so you have no comeback. "steer well clear"

I phoned regarding possibly renting a commercial property they had advertised, I spoke to a lady who couldn't answer any of my questions and they were just the basics, deposit, business rates etc she said she would speak to the vendor regarding my questions and call me back so I left my number, I didn't hear a thing back from them. Looking at the other reviews I can now see why, getting back to potential customers is the foundation for good customer service it seems as though right house Long Eaton don't even cover the basics. Not great.

Sold my house through righthouse estate agents, couldn’t have asked for a better service. Staff are knowledgeable and helpful, I don’t think I could have done it without them. Easy to communicate with and are a friendly but professional service. Deserve more than this 5 star rating, made my life so much easier.

Excellent service provided by Righthouse Estate Agents.
All members of staff are very professional, friendly and always happy to answer any questions. I would highly recommend Righthouse for any lettings/sales requirements.

Laura and Chris have been brilliant in helping us with new premises. As a new business setting up we found it was a minefield. But Laura has been so helpful. Quick communication and quick resolutions to queries. Thank you very much.

Right from day one Laura was there to help me with my move .On the end of the phone or via email. I will be forever grateful.
Would highly recommend RIGHTHOUSE.