Winkworth New Cross Estate Agents

I had an amazing experience with Senior Property Consultant, Mauro Silva, at this Winkworth branch. He guided me superably through my first home purchase and diligently kept me informed of progress throughout. I would highly recommend!

Extremely disappointing.

Reserved a viewing with them for a house a month ahead. Told them we are 2 full-time working people and one international student with a guarantor. They reserved us a spot. Got a call from them just two days before the viewing, canceling us beforehand because one of us is a student. Couldn’t have been mentioned 20 days ago when we were agreeing on this? Absolutely unreliable agency.

In my many years of working in conjunction with Real Estate Agents. I had come across some fantastic individuals, but nothing compares to the unique team at Winkworth New Cross & Foriest Hill. I first contacted Ursula, who has always been very professional from start to finish; she's one of those unique individuals who worked endlessly for her clients. I also was given a chance to meet the team at both New Cross and the Forest Hill branch, and they represent everything Winkworth & Ursula stands for, which is professionalism/uniqueness. Without hesitation, I can recommend Winkworth to both Landlords and tenants.

The positive reviews here contributed to our decision to go with Winkworths recently so I wanted to share our experience for balance.

We recently put our two bedroom flat in Telegraph Hill on the market. We're aware this is a super volatile time for the market; buyers are understandably nervous and there are lots of other reasons why a sale might not be as straightforward as at other times. So we were prepared things might be tricky. We met with a few different agents but Paul from Winkworths made a very strong case that he was the person to sell it for us, following up to let us know he had sold nearby flats for good prices. Convinced, we agreed to sign up with them.

When we listed the property, they sent round an agency photographer to photograph the flat. I won't bore everyone with the details but despite very clear communication from me that I could move whatever he needed at any point, the photographer took several shots and the 360 video with a load of random bags and storage in shot. These photos weren't really usable, and this meant we lost any angles of a really nice feature in the flat as they didn't have any alternative takes.

The first weekend we had three viewings booked. The agent doing the viewings apparently didn't check her emails the day before and didn't realise that we weren't going to be in. This wouldn't have been a problem as we had left keys at the office, but she was also late, not leaving enough time to go back and get them. As a result, by the time she retrieved the keys, we lost two of the three viewings. Afterwards, she gave us feedback from one of the people who wasn't able to view inside the property that they thought the road was too noisy. This is totally fair enough, apart from the fact that our flat is actually much quieter inside than you would expect from the road it's on (something Paul had commented on when he visited as a good selling point) and if they had seen inside this would have been apparent. The fact she thought this was useful feedback under the circumstances was really confusing to us.

Since then, we have had zero viewings. We had one scheduled but cancelled at short notice for unknown reasons. So that's one viewing in an entire month it's been on the market. We recently spoke to Pedder, who have a similar property two doors down from us currently on the market at a comparable price, and they had three viewings just last weekend.

Despite being impressed with Paul on meeting him, and being convinced by his spiel that they could do a good job, I couldn't honestly recommend this experience to anyone else. We'll be re-listing with a different agent now, and the whole thing just feels like a waste of everyone's time.

James was very helpful and professional he got back to us very quickly about any queries. Thanks for all your help.

I had a great experience selling my property with Winkworth recently. Sky was absolutely brilliant. She went above and beyond to help me. Emails, phone calls and my many questions and queries were answered promptly and professionally. Her customer service is second to none. My only regret is that I didn't switch to Winkworth sooner. After having had the property on for a long time with another agent, Winkworth secured a buyer within a number of short weeks. Highly recommend. Thank you Sky and the wider Winkworth team!

Mauro at Winkworth Forest Hill has been looking after the sale of our property, and we couldn't be happier with the service we've received so far. After a difficult experience with another estate agent we were nervous to go on the market again, but Mauro and his colleagues have gone above and beyond to explain their process to us, send us regular updates and feedback from viewings, and answer the many questions we've had with patience and clarity. Mauro is clearly very experienced and excellent at his job, and I wouldn't hesitate to recommend him to anyone thinking of selling their property in the Forest Hill area and beyond!

I've purchased, sold and rented out properties via Winkworths in New Cross and can't recommend them strongly enough. The team are hard-working, polite and customer focused. Very easy to work with and super professional.