Leaders Borrowash Estate & Lettings Agent

Leaders have been absolutely brilliant. They have helped my fiance and I find our first home, even with the added trouble of us having a dog. The staff were always friendly and easy ti talk to. They have answered all of my questions and responded to my calls and emails really quickly and efficiently. I would definitely recommend this agency to anyone.

Leaders manage a number of properties on my behalf and have always offered me an excellent service. Jenny Underhill has been very kind in offering invaluable advice on any works that need to be done at each property and also on the level of rent that can be achieved. Due to this assistance I have never had a vacant property for more than 10 days, so I am a very happy landlord.

I would reccommend using Leaders any day! The whole process from viewing the house to applying for it has been very smooth and all the staff I have dealt with have been really informative and helpful. Sarah dealt with my application from the start and I have also had contact with all of the ladies in the referencing department and everyone has been great. The customer service is fantastic! Highly recommend them to anyone looking to rent a property!

Was hoping to have a good experience when renting my first ever property through Leaders, despite the bad comments I'd heard. This did not go to plan due poor customer service, was sent round in circles for two weeks only to be told on my move in date that they didn't know when I could pick up my keys. No one ever emailed or called unless I did, even on the day of move in. Had to withdraw my application on the day of move in because there was no way I would be doing business with an establishment that treated me this way. Had to cancel the insurance they told me I urgently needed and furniture I ordered to the property. Haven't even had a formal apology from the agency. Really appalled and disappointed.

Professional team, All the girls were extremely understanding as our sale was awkward as it was a relationship split. But quickly got us viewings and a sale within 2 months. Great team i would highly recommend leaders.

I had a great virtual viewing with Jade Scarrott today at short notice due to a cancellation as a result of COVID. Despite the odd technical hitch, she was a delight to deal with and gave a very informative, yet honest viewing of the property. I would highly recommend!

I've had absolutely fantastic service from Leaders from the very beginning. Kirsten came out to value my property, and she was knowledgeable in her field, knew the market, the area, and who to market the property to. She explained the process clearly and the fees are explained upfront - Leaders are transparent with everything which is refreshing.

The photos and details were booked in quickly, the photographer was efficient and once published the marketing details looked incredibly professional and really showed the house in its best light.

The viewings were booked in with consideration for my own schedule, and all the viewers had clearly been vetted beforehand. The offer process has handled professionally and as a result I achieved £6k over asking within a week of it being on the market.

The sales process is being handled with efficiency and professionalism by Janette, their sales progression manager. Some estate agents don't have sales progression as standard so it it nice to have someone other than my solicitors keeping me updated.

In short, Leaders Residential are fantastic and I would recommend them to everyone! I'd especially like to thank Kim the branch manager who is also excellent, as well as Lisa and everyone else in the office I've spoken to.

It would be nice if you could answer your phone or emails but it’s too much to ask for right???