Capital Letting & Estate Agents

Staff is amazingly professional. They go above and beyond to help their customers and to provide the best service. Their properties are always very well kept and the maintenance team is spot on!
Will always appreciate their work. Stayed with the company for around 8years and would stay another 8 if I could. Cant recommend their services enough!!

Nice, helpful people, especially Kaldipe. Thank you for your service. I can only recommend them.

Capital lettings have fully managed our property for a number of years. The staff are friendly and professional. Kaldipe deals with any issues which arise and keeps us in the loop all the time. We would gladly recommend Capital Lettings for property management.

I gave 1 star because you can't give less than that.
My experience with them was very bad.
They are very unprofessional and incompetent,especially the agent who was in charge of the property I lived in, Vicenzo Nola.
He was never available when it came to fix things in the house and, when I left he tried to charge me for a mattress that he personally removed from my room when I moved in.
Worst agency ever!

12/11/22
This is an addition to my review :
I wanted just to say that I'm 100% positive that my review is addressed to the right agency as I have even verified the phone number written on the copy of the tenancy agreement that I signed with them.
It's funny how they give the same response to everyone who gives them a 1 star review, saying that they never had them as tenants.
They're so dodgy!

Made letting my property simple and straightforward, especially after my previous not so good experiences.
I have been with Capital now for a number of years and I have never had any concerns in regards to my rental payments or the well being of of my property.
Excellent Service.
John

Amazing service at Capital Lettings. Very friendly staff.
One of the best estate agents around and one I highly recommend!

Honestly speaking! Its the best estate agent i have come across so far! VERY attentive and helped us so much! Every team member are brilliant! And kaldipe is fantastic!!!. Thank you so much putting a roof over our head after my struggles and all the advice you guys provided to us! Keep up the good job!

Beware and stay away
We rented a room at one of their properties in Ilford with my partner for around 2 years.
In terms of rent(£900), it was a bit on the higher side compared to similar properties.

Issues which we faced:
1) Weekly cleaners who used to visit the property and at times will use your utensils(plate etc) to have their meal. I don't know how often they were doing it but I caught them couple of times. It also puts you at risk as you are more likely to catch the virus.
2) When we vacated the property the deductions given were really high and unfair.
a) we were asked to pay £200 as decoration charges for 1 room. The room was not painted and given to us. It already a a lot of marks and then some marks happened during our stay as we moved few furniture around.
b) We cleaned the room thoroughly and after microscopic inspection they managed to find some dust on the blind and then we were quoted £50 for professionally cleaning of one room.
c) During our stay there, there were some cosmetic anomalies on 2 of their tables(photos attached). We were not given these tables brand new. But when we vacated, we were quoted the price of brand new tables by them. After struggling for some time, we offered to pay the price if we get these tables to which they responded that these have been disposed off.

After few mails(back and forth) we were informed that the table is available in their office.

My friend and work colleague was living in this room with his wife before me. When I discussed this with him, I was told that even he was charged over £200 as replacement cost for discolouration of a very small section of wooden tiles. Those tiles were never replaced after charging the customer the replacement cost.