Hamptons Estate Agents Blackheath

I chose Hamptons Blackheath to sell my house based on the interest shown by Joe in getting the property on the books. He was prompt in communication, open to a tiered fee structure and quick to get pictures/ marketing materials. Peter, Cat and Lucy organised and conducted viewings and following an open day with several iniquities buyers, we accepted an offer. Hamptons appointed Jessica as the sales progressor and she followed up with us, our buyers and solicitors to keep us all updated. The team was respectful, helpful, considerate and responsive all through. From marketing to completion at a price point we were happy with in under 100 days including Christmas and people being off sick due to COVID - Hamptons definitely earned their commission - which isn’t something one often hears about Estate Agents. I would definitely recommend them.

As first time buyers, we had many anxieties about purchasing our first property. We are really impressed with Hamptons estate agency in Blackheath, truly thank the awesome customer friendly and hassle free service offered by Kat and Jessica.
Jessica was very great at the explanation of the whole process to us and answered all the questions in our minds.
A big thank you to Kat, she offered her friendly guidance throughout the whole process, she was professional and personable at the same time and was easy to contact and she went the extra mile from beginning to the end of all the stages to help us.

Had a great experience purchasing our property through Hamptons. Kat was fantastic from the start as was Jess who were both absolutely brilliant, knowledgable and went out of their way to make the process as smooth as possible. We’d highly recommend Hamptons. They set a very high standard for other estate agents. Kat - you are an absolute superstar - thank you !!

Terrible customer service.

After the valuation and photography of my apartment was completed, I reflected on my interactions with Hamptons to date and had a bad gut feel. I'd be selling my property whilst being located quite far away, and wasn't impressed with the communication. This alongside what I felt was a low valuation (compared with other previous valuations) meant I decided to pull out of going with Hamptons. Fine and we could have parted ways easily there.

Instead when I explained my concerns, the "senior head of sales" sent an email which didn't apologise but instead defended all the actions being taken and went into detail about his personal problems. Fine and understandable, but sorry seems to be the hardest word...

After this I decided I wanted my keys back and to part ways pronto. I went into the office where this same man asked me what the issue was and when I started to talk he proceeded to talk over me telling me "What your problem is..." in a tone that I found to be aggressive. He then started talking about the valuation. I just wanted to cut the conversation there so asked, again, for my keys to which he scoffed and rolled his eyes. I can't help but think had I been a man, he probably wouldn't have tried to belittle me in an open office this way. Regardless, I wouldn't touch this company with a barge pole after my interactions with this rude man.

August 2022 update: Alan Tan rented out my property earlier this year and I was extremely happy with the result archived, the quality of the tenant and service Alan provided.

Thoroughly recommend Alan and the team at Hamptons for any landlords looking for a change.

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Tanya from Hamptons is one of the best agents I have worked with in all my years. Proactive, friendly and takes the initiative when required. All in all excellent service.

I am absolutely delighted with the service I received from Alan Van at Hamptons Blackheath. He was incredibly helpful keeping me on track with all the administrative stuff. He was always available on the phone to speak to and replied immediately to any texts/ e mails or worries that I had. He was extremely professional and very pleasant to deal with. His associate Anna-Lisa was also very helpful and quick to reply. I would highly recommend Hamptons in Blackheath

Hamptons are excellent!! Best agent I’ve dealt with. Tanya especially has been great especially with being an overseas landlord. All my questions/issues have been dealt with in a timely manner and she has made me feel really comfortable with the entire process. Couldn’t recommend them highly enough. A***

I had the pleasure of working with Sam in my search for a new apartment to rent. He was so professional, on top of things and was absolutely lovely to work with. He was so patient and respectful towards the older landlady who was renting out her flat; it's obvious that he is a quality person who is patient with others and represents his company so well! I would definitely recommend Sam and the Hamptons Estate Agents in Blackheath and would come back for help in finding a suitable apartment in the future- if need be. Thanks Sam!