Frognal Estate Agents Finchley Road

Many thanks to Robert who assisted me with finding tenants for my rental property. I found him to be extremely helpful, honest and professional; always willing to go that extra mile and often assisting outside office hours. The whole process went smoothly and stress-free. I would have no hesitation in recommending Robert to any landlords who are looking for a professional service and suitable tenants. I will certainly be using his services again for any future lettings. Thanks again Robert for all your hard work!

Good service and great prices. Agency fees are really low and affordable, deposit request only 1 month in advance (rather than the usual 6 weeks) and reasonable rent prices for a central London property.
Also, maintenance issues are solved promptly.
And many thanks to Robert, the agent whose managing our tenancy, for trying his best in solving any maintenance issues that arise, as in any household.

I was assisted by Robert in viewing some flats that would be of my interest and it was a smooth and pleasant day. The whole process didn't felt like a push sell, totally the opposite. He took time to show me flats in different areas of London, all the while battling the traffic in the city and pointing out the pros of each one of them that would interest me.

I did managed to find what I need, in a very nice central location and good size flat. Happy to say the building is managed by the agency and has cctv camera at the entrance. I moved in a couple of days ago and the flat was cleaned, garbage taken out and signing the rent agreement couldn't have been any quicker.
I received a couple of calls after moving in asking me how was the unpacking going and if I'm happy with the flat, if there is anything I need, which I find extremely pleasant and professional.

This is my first time I'm using them and it was a 5 star experience‎.

I was referred to this agency by another (happy) customer who's also a friend nearly 1 year ago. So far I'm quite happy with the service and Robert has been professional all the way through (I'm still in the property). I know I hammered him with lots of questions and he never changed his attitude keeping it professional all the time. He was clear that warranties need to be provided to the landlord and I think that those requests are fair and valid. As long as you can provide that you can afford your rent I don't see where the problem is (and this is valid for ANY agency out there). I really don't understand some of the reviews i read and to be honest I really doubt some of them are genuine.

Was provided with fantastic service well beyond the initial viewing period. Robert in particular went above and beyond the call of duty in helping to ensure the entire letting process went as smoothly as possible, and was very flexible in helping me to secure a flat despite my work commitments and difficult schedule.

Frognal Estate Agents have in my experience been committed to my ongoing satisfaction as opposed to most who promptly forget about you after signing a lease. Highly, highly recommended.

Finding a decent secure studio flat in London for a couple is not that easy and would like to thank Frognal Estates especially Robert for making our life easier. Robert helped us with the viewing and the flat was exactly how he described with honest suggestions as to why the flat ideal for a couple. Studio flat was painted and looked even better when we moved in. Very helpful and kind of him for not only completing all the formalities/paperwork in smoothest of way but also in helping us get a new broadband connection(even paid £25 cash to virgin media on my behalf as I was out of London). Most importantly, a pending repair work not so critical was also fixed promptly the same day(surprising for me). Would definitely recommend Robert and Frognal Estates for lettings.

There's a reason why there's so many negative reviews here. Also, the 5* reviewers look pretty fake too! These guys give estate agents a bad name.

The people that work here are some of the rudest people you could ever wish to deal with. They really don't care less about service. Every time I go into the office, I see them shouting at customers.

Why people use this company, I don't know

Edit: Look at the 1* Google reviews, and see the angry/crazy replies from Frognal Estates. Good companies don't behave like this!

This is the worst estate agency i've ever been with. I had the rudest encounter with Ashraf the owner who was completely unprofessional and uncooperative. They also came into my property at the time I lived there without my permission. Do not recommend them at all!