Alexanders Estate Agency

When myself and my partner were looking for somewhere to rent last year, Alexanders estate agents were completely and utterly useless. If I could leave no stars I would. I understand it was a busy time but it's no excuse for estate agents who pride themselves on customer service. If we rang/emailed we would be ignored, when we went physically into the estate agents it felt like they just wanted to get rid of us as quickly as possible. I would not recommend this estate agents to anybody. How anyone has managed to get anywhere with renting through alexanders is beyond me. We went to another estate agents and they were incredible and got us a place to rent and move into a month later. There are much better estate agents around Aberystwyth which are fantastic and will actually listen to you, give you the time of day and want to help you.

We had a difficult 1st and 2nd floor unit to sell in a Listed building on Great Darkgate Street.
Not living locally, it would have been hard for me to deal with the sale working with any other firm than Alexanders. We had so many things crop up that needed resolving, which wouldn't form part of what I would call the normal remit of an estate agents role in the sale, but nothing was too much trouble for them.
I honestly couldn't believe how helpful they were to me, they went way over and above to make my life easier and to assure us of getting a good sale price.
I don't leave many reviews but Alexanders were so exceptional to work with, I thought they truly deserved public praise for their efforts.
I would never consider working with anyone else in the area and cannot recommend strongly enough that anyone reading this gives them a call.

Rachel visited us today and what a delight it was to meet her. From her stepping out of her car you immediately felt you were in safe hands. She was so very friendly and giving an honest opinion on a valuation. When the time comes to market the property we will definitely be asking for Rachel at alexanders .

Terrible.
The one redeeming factor we (2 tenants) received was the fitting of blinds in our rooms. We entered the 2 bedroom apartment which had faulty drawers and missing lightbulbs and a hole in the utility door. We messaged multiple times for these issues to be fixed but were left with empty promises.

Our deposit was penalised by the fact that we left cleaning supplies under the sink and a hoover in the living room. A replacement of a broken 6 panel interior door, which we had notified them of 3 months prior, was invoiced at a charge of £271 against our deposit.

Another charge was placed at £38 against our deposit to replace lightbulbs which hadn’t been working since moving in. Further more, bird poo on the outside of our 2 story flat window had occurred upon moving out which was also penalised against our deposit.

Overall there was no courteously provided by Alexander’s Aberystwyth. Highlighted with snide comments made by Layla providing that they were planning to install new doors and wouldn’t charge us after my query to fit the door myself (£75). I don’t usually write reviews but I don’t wish for anyone to experience the cunningness of Alexander’s.

Be wary.

Alexander's Estate Agents has some of the most patient and positive people I've had the privilege of meeting.
The sale of my property has been a tricky one to say the least, they have done an amazing job of working with me and all those involved over the last few months and I couldn't be more grateful for all they've done. I absolutely recommend them for their excellent professional service, their kindness & patience and not to mention the photographs they take of properties truly make them look like warm & welcoming homes.
Alexander's have been the single consistent body in my own sale that has kept me calm and positive about the whole process. Everyone of the staff deserve a holiday, but I would like to especially thank Rachel & Eleanor for their help as they were the driving forces behind it all.

I just want to say a massive thank you to all of the staff at Alexanders Aberystwyth (especially Rachel and Eleanor) for all of the help, support and patience they have shown during a very difficult sale of my daughter's flat were multiple confirmed offers where withdrawn for no reason and even when the final offer was accepted it took nearly 6 months to complete, they supported and helped my daughter all the way through the process especially when my daughter's relationship with her solicitor broke down as her solicitor kept losing documents and not informing her of requests from the buyers solicitors.
I really cannot put in words the application I have for what they did and my happiness when we finally completed on Friday.
I am do glad we choose Alexanders to manage the sale of her property and having been through this experience with my daughter would recommend them to anyone, they really care about doing the best for their customers and I never thought I would say that about an estate agent 😁🤣
Thank you so much to all of the staff I will never forget what you did for my daughter

We went to view a property which was shown to us by Rachel Davies of Alexanders Estate Agents.
She had lots of other viewings that day but she didn’t rush us. She made sure we had plenty of time to get a good look at the property.
I made a serious and fair offer there and then because it was a very nice place that we felt we could make a good home out of.
From that day, Rachel has kept us fully informed, and even helped me to source a good local surveyor, and a drainage company to do checks on the septic tank.

For some time, the solicitors involved in the purchase fell silent on both sides, and became difficult to communicate with. Rachel was there for us all the way. She was friendly but professional, while dealing with every aspect of our purchase. She communicated between us and the seller very promptly and clearly. We all feel that Rachel is a credit to Alexanders. Her attitude during the viewing put us at ease, and made the viewing relaxed and enjoyable.
Other viewings we have been to with other agencies were a bit of an awkward experience with all the Covid restrictions, but this viewing was a very positive experience.

If we were to buy another property at some point, Alexanders would be our first port of call for sure. Rachel was of course working for the seller, but she was instrumental in making the whole process clear and straightforward for us too. We couldn’t fault her and we can tell she enjoys her work. We have only met Rachel, but her approach was flawless throughout.

I have just sold my house through Alexanders and it was a hugely positive experience. From the day I called, to the valuation was only a few days. Rachel gave good feedback and a good valuation which I was pleased with. Rhian then came out and took absolutely fantastic photographs of the property and showed me how it would look advertised, which was also brilliant. and from enquiring about valuations and it being advertised was about 2 weeks. After only a few weeks we had and offer. After accepting an offer, the buyer went quiet and Rachel was excellent at keeping me up to date as to what was happening and that the buyer was being difficult and not responding. After the first fell through, Rachel had a buyer interested after two days of it being readvertised and again, was excellent at keeping in touch while things were moving. From accepting the offer to it being completed was 4 1/2 months.
I cannot recommend them enough. Rachel and Rhian are a pleasure to work with and will do a fantastic job for you.