The New Homes Group

The service was fantastic from start to finish from the first initial phone call to discussions/meeting with the mortgage adviser and the support received once a mortgage had been submitted.

All staff involved were professional, efficient and made you feel like your case was the most important.

Initially spoke to Matthew Paddock who was brilliant. Was very friendly over the phone and got through a massive amount of information very quickly and introduced me to our mortgage adviser.

Jason Copeland who was our mortgage adviser was superb. Most information was sorted out over the phone as he took careful consideration into exactly what we were looking for from a mortgage. Explained everything really well and made the process less daunting. Came to our flat for a meeting and everything was sorted by the end of the meeting.

Georgina Major was our case owner once we had chosen a mortgage and she was absolutely fantastic, constantly providing updates and chasing our mortgage provider. Was very knowledgeable and professional and put our minds at ease that she was doing all she could to get our offer as soon as possible. Managed to get our mortgage offer in only 9 working days which was mainly down to Georgina's hard work.

Would certainly recommend to anybody, especially a first time buyer. All you need to do is give them your documents/information and they take care of the rest.

I would not recommend this company to anyone wishing to purchase a previously part-exchanged property. The process has been a nightmare from start to finish.

My wife and I were in a small chain; having a buyer for the property we were selling and dependant on the sale of this to purchase the property.above we wanted. We had a vested interest in purchasing the property in question as it was located very close to a recently bereaved family member.

Our case handler chose to deal directly with us, bypassing the estate agent in charge of the sale. My wife and I thought this a little unusual but went with it nevertheless.

At every juncture point we were chased by our case handler who kept imposing deadlines on us to reach a point of exchange, firstly by the end of one month, and then followed by further dates to achieve exchange if these were not reached.

The delays were not down to us but down to the buyer of the property we were selling not having had her mortgage offer but that wasn’t considered. They weren’t severe delays but apparently much slower than NHG felt they should be.

None of the above deadlines were followed through but we were told the purchase property was being placed back on the market.

Shortly after this we received a communication from our case handler on 4 February. We were told on this date that another buyer has come in for it and that we had lost the sale. We were also wished good luck in finding a house.

At this point we felt there was no way back in purchasing the property.

To our amazement, around a week later we received a call from the estate agent in charge of the sale who, somewhat belatedly, said to us they felt they could try to get the exchange over the line for us. By this point our buyer had a received her official mortgage offer for the property we were selling.

It was apparent to us that the estate agent had only just been brought up to speed on what had happened previously and was dealing with a different case handler at NHG on our behalf, which is what should have happened from the beginning as the estate agent had clearly not been kept in the loop.

From this point onwards everything went smoothly with the estate agent on board and communicated to proactively and professionally.

Whoever this new case handler at NHG was clearly handled this much more professionally and coupled with the brilliant work with the estate agent, hit this over the line for us and to achieving exchange and completion.

Our first case handler was constantly rude, aggressive and disrespectful not only to me, but also to agency staff working on the case, causing my wife and I to suffer a lot of unnecessary stress.

Was scammed into working with this "company" (if you can call ot that) to sell my house and buy a new build. From the start it was constant harassment trying to rush everything, feeding misinformation to both me and the buyers of my house. Once the buyers were about to lose the deal because their mortgage was going to run out they then tried to con me into exchanging contracts with the buyers before my new home was ready under the guise that we could stay in our current house but pay the buyers mortgage, just to protect their sale and nothing to stop the buyers from simply walking over and telling me to leave since I wouldn't own the house anymore, all just to protect their own interests. Obviously I refused and the deal fell through since the buyers couldn't afford a new mortgage. Good riddance to both of them. If I never see New Homes Group again it will be too soon.

Shambolic advise which nearly cost me an extra £12k over the fixed term. Been a customer with them for over 5 years. With our recent purchase the advise was to fulfil sales persons bonus and our complaint was only taken seriously because luckily we had the bad advise in writing. All follow up calls was about self interest and covering their own back sides. Even their complaints staff had incorrect details. Avoid at all cost.

The main responsibility for them is described in the name as "advisors", in reality is totally different.
They have passed me trough 3 advisors since I have started the process neither of them having a clue what the other did, so basically process was restarted every time. People which have no idea what they are doing, not capable to keep a record of documentation received, asking 100 times for the same document even if was already provided.
Huge lack of knowledge in procedures and didn't even bother to advice you as a customer what do you need to do, when and why.
End up signing a deal which wasn't even close to the one agreed, just because nobody was keeping an eye on the file to see when the original product was due to expire.

Please avoid using this company as they don't worth a penny.

Passive aggression? an understatement...
I completed a no-chain purchase from this company (gang), last month, and was basically harassed start-to-finish, with multiple contacts per day containing passive aggressive threats to 're-market the property' if I didn't drop everything and jump through their next hoop (they even state this in the initial correspondence as some sort of (adorable) power-play.
To add context, our solicitor stated 5 months time to completion upfront (due to busy sellers market backlog in July22).
Unfortunately, our conveyancer fell long-term sick mid-process, and return to work was indefinite.
In such situations, you may expect any pestering to at least slow down a bit?
Nope... and when they weren't getting what they wanted from the buyer's solicitors, they move on to (come down on) the buyer themselves. (I imagine this is some kind of 'change-tac' process they've probably even documented).
This was all at the stage where any case handling should have been between solicitors, yet NHG stick their noses in anywhere they can to bully along sales.
NHG, if you've even read this far, please don't follow up with one of your shoddy-stock-responses I've seen on other reviews, we all know they're only to try and save face in a public forum. I'm done with you, your bullies and the cheap suits they wear.
Then again, you're not interested either, you've got your money now ;)

Do not use this company. I paid for lifetime cover with them for my mortgage. The first time I came to looking to renew my mortgage deal, the advisor gave me the totally wrong advise and didn’t even have the decency to get back in touch. Don’t waste your money on them and go to another mortgage advisor who is much more helpful like I did.

Inconsistent, slow and unprofessional.

Here's 8 reason why:
1) New Homes Group are still processing my mortgage offer with their underwriters after 3 months. I'm being told a new ETA every time I chase. 2) Their lack of communication resulted in me repeatedly sending the same documents back to them. 3) I wasn't given a dedicated case handler causing annoying back & forth delays for information which they were already given. 4) I ran a mortgage search afterwards and found a better offer than one they had found me. 5) The delay in the process has meant my property is being re-listed despite paying a reservation fee as it was taking TNHG too long. 6) When requesting updates I'm told "it's with a manager, we'll get back to you." but never receive any response back. 7) An unknown individual was included in an email CC field, meaning when I sent over a tonne of private banking and other personal information, this individual had access. Reported a GDPR breach and was assured they'd handle it and let me know (again, I've heard nothing back). 8) They took their fees before completion, unexpectedly from my bank account, without providing prior warning leaving me scrambling to cover bills for that month.