Alternative Property Services

I had the pleasure of letting a property with APS for over 5 years and whenever I needed anything, an Engineer was booked in and was dealt with quickly. The property was well looked after and I was left to enjoy the property without concern.

People in this place need to learn how to deal with customers, I was due to view a property today, someone called Jake called me to tell me that they have to cancel my appointment and that I need to come on Monday instead, I told him that I will be at work on Monday and his response was that he doesn’t like my attitude and that I will be losing the property if I can’t make it on Monday. I asked to speak to a manager but Mr Jake refused and claimed he is the most senior person there. Judging by his attitude and customer service skills, I highly doubt that’s the case. Avoid this place at all costs, as you can see, there are lots of unsatisfied customers leaving negative comments.

Rented through APS for 5 years. Good service, all repairs carried out quickly & got my deposit back without a fuss when I moved out. I recommend them.

Very prompt service, friendly/ helpful staff, excellent property maintenance. Would recommend to everyone looking to rent.

APS are professional and great value. They act for me on multiple residential rental properties and I am more than happy with their service. They are very responsive when you have a request or a query,

Thoroughly recommend them!

Excellent service from everyone at APS from my point of view as a tenant. Staff are always punctual, polite and efficient. From viewing the property to dealing with any maintenance issues I have found them fantastic. I cannot mention anyone in particular because all staff what ever their role have provided me with a great service.

My Family and I have used APS for over 10 years as property landlords - We have found them to be a very honest and reliable letting company, also they have been competitive on fees etc.
I would have no hesitation in recommending this company to others, in fact we have several friends who also use APS for their rental properties, none of whom have had poor experiences. VERY PROFESSIONAL INDEED - WELL DONE .... Ellie & Jason Hilton

They deducted money from our deposit with unfair cleaning charges. They charged us for full cleaning of kitchen even though we cleaned all the cabinets and fridge (except for 1 minor mark on worktop).

They also deducted money for spot lights which they promised us that they will replace while we were living in their propoerty. Now they will say "oh it's the responsibilty of tenant to replace bulbs".. we don't know how to replace spot lights and we have replaced other bulbs in the flat whenever required. Since it was a verbal committment not written we could not prove it.

They use cleaning company "fresh as daisy" which has no presence on Google, and their charges are so high £250 for cleaning of such a small flat (YES this flat is one of the smallest 2 bed you will ever see, so it's surprising the cleaning team are spending 4 hours cleaning that with no major demage). If I knew this is how much they are going to charge I would have hired cleaning lady from ilford for £10 an hour :O maybe APS knows money is not coming out from their pocket so they will charge any amount, probably by doing some market research they can find better and cheaper cleaning company.

We have been back and forth with them on emails, and at the end I just wanted my deposit back so I let it go.

We were really disappointed with their service, at the end I just thought it doesn't matter if we had cleaned the flat or not they would have still charged us.

For new tenants, when you leave property please take pictures as proof that flat/property is clean.