The Living Room Letting Agency

If you're looking to let a place in Cardiff I highly recommend The Living Room. Polly was very professional and helpful when showing me my new place made the process very easy and non stressful. The rest of the team is awesome to Alex was on top of all my request for the unit and always kept me in the loop on what was happening. Of all the company's showing homes The Living Room impressed me more than any other 10 out 10. Make sure to call them if you are looking for a place.

Just finished a tenancy with these guys and they are incredibly helpful, punctual and friendly. I also had my deposit returned with some reasonable deductions and was not scammed for any damages as they take very thorough photos of their inventory and any existing damages. Any maintenance repairs were also responded with swiftly with the exception of when parts need to be delivered, other than that, repairs were usually made between 1-2 days. I cannot reccomend them enough. As long as you are fair and stick to the contract, throughly clean when you move out etc, you won't have any problems!

Rented with The Living Room for 5 years as a student and can't recommend them enough. Efficient but relaxed lettings agent who were always quick to respond to any concerns that we had and gave us a very personalised experience throughout our time renting through them. No complaints at all!

Moved into a filthy house when we were assured that the place would be clean before we moved in! Slow responses to maintenance issues and lack of communication. Been a month since I moved out and yet no deposit. Had an email outlining deductions for cleaning and maintenance issues when the place was clean and tidy and we were promised that these maintenance issues would not impact our deposit. Horrible agency, would never recommend to anyone, STAY AWAY

Started the tenancy off really well, great agency to deal with when your looking/moving into a property.

However, checkout process was very poor. Distinct lack of communication and trying to get the deposit and the rent rebate back caused a lot of stress. Mainly due to poor communication.

I checked out of my flat 10 days before the end of the contract and returned the keys on the understanding that a new tenant was moving in and I was getting my rent rebate and deposit back. The new tenant did move in but I didn't receive my rent rebate or deposit until 4 weeks after the flat had been re-let.

My emails were ignored and overall not a good experience.

Quick replies via email and text and helped us throughout the tenancy. Genuinely nice people that actually care about tenants.

Been with them for 2 years - and they are a great agency! Professional, very student-friendly, understanding, quick to respond to any issues, and made sure my deposit was returned - therefore great to rent from! Highly recommend the agency and their team to any potential students/professionals in Cardiff!

I can't give enough thanks to the team for all their help and courtesy. I was recommended this agency by a student in an upper year, she swore by them and said they're the most trustworthy in the business, she was right. So easy to arrange viewings on their website. Had my tour with Polly who answered all my questions, and Chris has been great with all the admin. They never make you feel like any question is too silly, and their communication if there are any problems is fantastic. Renewing for next year, and hopefully a couple more to come!! :)