Knights Properties Limited

Dreadful!

I've never dealt with such rude, arrogant muppets before. Absolute amateurs. My partner has had her apartment destroyed by one of their low class tenants and they're washing their hands of it. Rather strange as a few weeks back they were supposedly organising cleaning and maintenance teams to put the flat back to its formerly good condition at their own expense. This was confirmed by staff when we visited the office after the tenant was evicted.

Sarah at Knights provides the worst possible customer service (she seems to forget my partner is her customer!) and seems to be happy to blame anything but her own ineptitude. I'm sure the rest of the staff are equally useless.

If you're a landlord looking to rent out your property do yourself a favour... Go anywhere but here. Seriously. Unless, of course, you want your property mismanaged and given back to you needing thousands of pounds worth of work.

Anyway, must dash, were off to speak to our solicitor to hit these cowboys where it hurts.

They should feel grateful I'm giving them 1 star. Google really should provide a zero star option!

Knights - See you in court you imbeciles.

I have been a landlord for just over 20 years and have recently moved my small Newport portfolio over to Knights after a less than satisfactory service from another local agent. I have found both Cerys and Sarah to be very friendly, incredibly efficient and managed to to let 2 of my properties almost as soon as they became available and at very good rents. I couldn't recommend them more highly!

Brilliant Agency, myself and my partner rented with them for over 18months after moving from Cardiff. They were friendly and reacted quickly to any issues we had. They helped us find a new larger property when we wished to move and the transition was flawless. Unlike other agencies they will respond honestly and go the extra mile to put you in a house that you will like and feel is a home. A** would recommend them to anyone looking to rent a property.

By far the best lettings agency I have ever experienced.
Staff always helpful and responsive.
Any issue that occurred with the property was always dealt with promptly.
All staff are polite and friendly, you can't go wrong with this bunch!

Rented a property through Knights for a few years. Moved out as the house was in a complete state of disrepair with Environmental Health involved, Damp, Mould, Water leaking through the ceiling, guttering falling down, completely infested with mice. Was told the landlord couldn't financially afford to rectify the property and was selling the property so I moved out within a couple of weeks as it was dangerous for my newborn and autistic child. Now the property has been advertised straight back up for rent with a higher rental price! Absolutely shocking! Over the years I was left with no oven for a week at a time, no boiler heating and hot water for a week at a time. Always half a job and nothing is ever done properly. Stay away from this agency!

Shocking how tenants who have never missed a rent payment and look after their property are treated totally unprofessional no jobs ever completed! Serious damp problems and mice infestation. Left a young mum with no boiler or cooker for far too long! The manager just lies lies and lies if you complain they get you out with more lies! Just pity the next tenants as have just done a cover up job environmental health are fully aware of the property! Stay away!

A fantastic letting agency.
They are extremely friendly and helpful. When I had some issues with a difficult separation with someone I lived with, Knights were so helpful with this, advising and supporting with anything I needed.

I have had the same property with them for just under 8 years, and they have always had any issues sorted out very promptly and to a high standard.

I would highly recommend them if you are looking to rent a property, and also if you have properties you want managed.

Absolutely awful experience dealing with this company, which has made the last year and a half that much more stressful and depressing.

I cannot recommend using this letting agency to anyone. Customer service is extremely poor; blatant arrogance and patronising responses are common to queries. Some of the traders that the company partners with are terrible and sometimes require multiple call-outs to do the job properly. Utterly shambolic.

Would write more about my experience with these letting agents, but they are not worth the energy.