St Michael Angel Estate

The management of this agent is doing a poor job. When i moved in the properties, it was not cleaned and dirty. I need to follow up all utilities registration. Some of the kitchen white goods were out of order. Properties was promised being repaired before i moved in. But it was not done and only carried out when we moved in.

Stay away.

I had an appointment with the agency to see property. I arrived before the time but no one from the agency came even after trying to contacting them several times. They did not reply, schedule or even send a text. I waited for a half hour outside the house then left. Even after that I did not hear back from them

Excellent service! I am ever so thankful for their quick responses and promptness. The manager Mr Issac was professional and very understanding and helpful. I would recommend this estate agency to anyone! Definitely:)

For your own sake, Avoid At All Cost. I had no one to warn me and was naive enough to not do my research on this estate agent. Let this be a warning to you so you don’t have to suffer as I did.

This agent will not respond to urgent requests and problems that need to be dealt with immediately like power for hot water and heating and leakages as it is not life threatening. They put false advertisement up and do not follow up on their words. Do not expect a quick response or any level of professionalism from them.

If you do decide to view a room or property with them make sure to inspect it thoroughly as there may be untreated bed bugs and fleas awaiting your arrival and bite you relentlessly the first night you decide to make this your new “home”. For the following nights after you will wake up to yourself scratching the skin off your body trying to relieve the itch. Insects and bugs will enter your room through the cracks and holes of this poorly insulated property and it will take weeks for them to put a draft stopper beneath the door to a room right next to the kitchen to block the giant gaping hole that pests use to come and go as they please.

If you are unlucky enough to have a free loader who does not pay their bills, you will be punished for other’s incompetence. Do not expect michael angel estates to give them a notice or hurry them up or even evict them after months of not paying their share. Instead they will carry on doing nothing and letting them sap all the gas and electric off the meter and have days without electricity or heating and will just be sitting there in the silent dark cold shivering yourself to sleep on rainy days until someone gives in and pays their share for him which they will not pay back. The cleaner that is supposed to come every Fortnight does not come as often as falsely advertised and only cleans properly when in the presence of someone else.

There are many hazardous flaws with the quality of the house itself that do not fit within regulations of many of their properties that I have viewed and should be reported like no fire doors and a good fire system, a bathroom/showerroom and toilet for every 3 people, unstable frames that are falling apart, poor ventilation in damp areas that will cause rapid growth of mildew and mould growth, etc.

When you leave the property they will claim you did not thoroughly clean the property even though you wiped all the surface and swept all the floors and left everything the way it was when you entered the contract because there are spiderwebs still on the window. For this they will deduct £50 from your deposit. Their reasoning: £20 for a cleaner, £5 for their transportation, £25 for their equipment. That’s right, they claim that they are so clueless to do anything on their own they need professional help to clean some spiderwebs... And as if the cleaner would not already equipment on hand if they went to a professional cleaner like they claim they did. They will make up whatever to get more money from you. I really doubt they would’ve had to hire a cleaner and couldn’t have just cleaned up a few webs themselves. If they did it would also not cost a whole £50. No matter how spotless you leave the house as soon as some spiders come through the rotting frames or the other many holes and crevices and decide to make a home for themselves after you leave, don’t expect to get your full deposit back.

Do not sign a tenancy agreement with this agent. Yes the price might be attractive, but the house quality and management of property is utter trash. Find a place you won’t feel dirtiest when you step into the bathroom due messy housemates who leave behind the uncleaned human waste splattered around the toilet that the cleaner ignores and the fungal growth creating that all too familiar particle dense putrid gunk air that I have been breathing for too long. Find a place that you will feel home, where you won’t constantly feel anxious, tense and uneasy knowing that you are sharing your bed with other beings that feast on you whilst you rest

You have been warned.

They provide you with more options to help you make your mind up.
They have a range of properties around Cardiff.
Good customer service , They will go that extra mile to help you out where possible.
I would strongly recommend them.

Very Good and fast service.
Good Property to stay in.
Nice Room I got Thank you.

Very unhelpful in contacting my landlord regarding refunding rent. Frequently didn't respond to emails, or took a while to get back to me about the house, stating they're a letting agency and its not for their responsibility.
Also, stated they will take me to court when I wrote a bad review about issues with my rent.

Very friendly helpful and sorted me a place on the day of the viewing. Didn’t waste any time at all and communication was great would definitely recommend. If you have a viewing booked with them and you have everything they need you can get the place straight away