Nando's Sevenoaks

A perennial favorite anywhere in the world. Healthy and freshly sourced Chicken grilled and cooked perfectly. Some of the sides were really good - Broccoli Lemon and Butternut Squash. Loved the Broccoli. Chicken Livers were too good.

Lovely fresh food and tasted great as always.
Design of the restaurant looked great and felt spacious and clean

I have not had very good experiences with Nando’s and that may be because I usually order online. The first time, Deliveroo mixed the orders up and gave my food to the wrong driver and both the restaurant and Deliveroo didn’t reach out to me until I called after an hour. They ended up cancelling my order without informing me. The second time it came fairly quick but the food was really cold. Maybe if I go in person I would have a fabulous experience

We had dinner at this Sevenoaks branch this evening, greeted very well by Jo at the door. He was very professional, polite, helpful and efficient.

We were 6 people, who ordered meal. Due to some confusion, while other food arrived, mashed potato did not arrive. We thought it might be taking some extra time but when it did not arrive at all, my daughter said to leave it otherwise it will be late for us.

When we mentioned it to a waitress that mashed potato did not arrive, so can we get refund please. Another waitress (name Laura )came and started challenging us, that she is very sure that she brought it on our table. As per our order, we should have had 6 large plates and 11 small plates, but there were only 6 small and 10 small plates. She said she is not sure why there were only 10 small plates, but she has definitely brought it.

There was another waitress who served food to our table, but Laura kept saying she only served food to us. She will refund money but she definitely brought food to our table.

When we ordered food, by mistake they brought some food to our table, but when we said we have not ordered this, they took it back. They gave that food to our next table as it belonged to that table. So, she perhaps got mixed up with our table.

We all can make mistake. But we all were horrified that she was blaming us, as if we were lying for a bowl of mashed potato. Also, she was not listening to us. We go to so many restaurants but never had similar experience. People are usually very respectful. It was my daughter's birthday today and she especially wanted meal at Nando's as likes Nando's, but it spoiled her experience.

Lura left our table that she will see and refund for mashed potato but she is confused about it. We kept waiting for 20 minutes, but Laura did not come back to tell us that money has been refunded. We finally had to ask Jo (who was again so professional), who went to check and came back to inform us that money for mashed potato has been refunded.

I would definitely have given 5 star review about Jo's service and help, but it was very unacceptable behaviour by Laura. I am worried that she might be treating other customers very badly, hence writing this review. She definitely needs some training how to behave with customers. She spent approx £92 for our meal and would not have lied for £4. In spite of seeing that there was no plate of mashed potato on our table and pointing out that she might have got mixed up with next table, she was not ready to listen.....

What a bizarre behaviour!

Went for a lunch meeting …. The food was ok the portions were very small the could increase the sizes a bit. The service was ok…. Only I felt they were rushing me all the time to finish my food and were not busy since was after lunch time.

Nice layout of dining tables, not too cramped, spacious. Lovely friendly greeting soon as we entered the restaurant. Friendly, helpful staff. Clean utensils, glassware, table and menu. Not sticky or dirty from grease stains and sauce. Thank you.

Three of us had lunch, I was let down by them not selling coffee since the covid lock down, the staff didn't know why. I brought one from Costa instead and came back with it! For the price I expected better quality and quantity. It did taste OK.

Poor experience. They didn't have any butterfly chicken or chicken thighs in stock, which is a large part of the menu. They also then didn't have any broccoli too. Would not recommend.