The Terrace Restaurant

Manager made a point of disturbing me to tell me I couldn't be on a laptop, despite being a paying customer and despite being one of less than 4 people in the place at the time.

I indicated I was making a reading room booking for later in the day while enjoying a coffee, I was told this didn't matter. I'm now doing the same booking on my phone which he has made twice as long a process. A pointless policy for no reason, especially on a quiet day like today.

Also, categorically not a restaurant, and overpriced.

Absolutely rude staff with a pointless policy of no laptops even though they cannot explain the reasoning themselves and are just pointing towards the ‘no laptop’ signs while screaming. Was interrupted by a rude man an hour into working on my laptop peacefully in an EMPTY cafe to ask me to close the laptop. Then be also announced they’re closing in 5mins (at 4.22 on a Saturday) and when I questioned that online it says the cafe is open till 5pm on Saturdays he became agitated and snapped ‘because I said so’ when I politely asked why are you closing early today. Really detrimental to the overall experience in the British Livrary.

Asked for tea with milk, got overcharged and way too much milk (it's not unusual to assume you can do it yourself?). Politely asked for a replacement and staff were not happy about it.

Expensive and Rude customer service plus ! staff with the short brown hair and glasses could not identify what was on the menus when I asked she said everything is on the Menu. If I knew what the items were I would not be asking.

To Chris who moaned about no lap tops, there is a massive area in library to use, this is the one space where we are encouraged to eat and turn off from study. I am glad policy has no laptops otherwise it would just be full all the time. The area is nice and bright generally staff are pleasant but understand when they have to deal with some rather foolish people they get annoyed. Food choice not the greatest on savoury, and can we just get a plain soup along with the daily fancy one 😅, same applies to toasted sandwich selection. Cake selection is always good as my tummy will testify.

Pitiful and totally unimaginative food offering spoilt our visit to the excellent Treasures exhibition.....

It's categorically **not** a restaurant.

It's an overpriced, self-service canteen with prices worse than any motorway service station.

Not only that, but the portions are pitifully small.

I thoroughly recommend everyone to give this place a wide berth and find something more honest locally - it's not impossible.