Wagamama crawley

I had an excellent time at wagamama. I went to get some take out, but the customer service I received while I was waiting was exceptional, the whole vibe couldn't be better, the presentation of the food, the flavours were incredible. I think the best I had in a long time. It's definitely worth the price.

Oh my days!
Disaster!

Do not go here or order during busy times.

What a shame I love wagamamas! They are leading the industry with vegan and gluten free mainstream restaurants. Normally it's great! We queued for over an hour and it was pretty cold. They didn't have enough kitchen staff!

The restaurant was mostly empty while people in the queue looked inside in wonder... People getting collections were also waiting a long time.. we saw one girl standing in the corner for around an hour and a half... She wasn't even offered a seat.

They said they were seating people every 5 mins so kitchen staff could keep up. Which meant the heavily pregnant woman in front of us was left standing in the cold for over an hour also I can't understand why they couldn't sit people down in a mostly empty restaurant.

Once seated a group were seated right next to us... Now I know covid protocols have been dropped but the restaurant was mostly empty.

When the food eventually came it was poor the ramen was basically a bowl of water full of corriander or something. (See picture)....

I understand they can't keep up with online orders and restaurant demand but simply turn people away. We were offered a free dessert and replacement ramen but we did not want to be waiting we had already long missed our film and it was really late by this time... The evening was a real write off.

I feel for the waiting staff but it seems like it has been like this for a while!

Absolute shambles!

Healthy choices, great tastes. Good took a little longer than normal but worth while.
The staff were friendly and pleased to help.

The main and sides where great. Unfortunately we had our food before the drinks arrived and had to ask for it. The same for the dessert which we got separately while we got the same kind of dessert. 1 lady with glasses was kind. The other behind the bar looked she was not happy to work. Overall was a oke experience.

I have to say that I arrived little bit late. But the service and the food was excellent!!! I’m began and were a lot of options for me. Thank You!

PD came 3 days from BCN and ate here twice.

We have been waiting for staff to finish chatting and seat as. As so we seen other people too. Which wasn't a good start with. As soon as we got a table, I have noticed so much food on the floor. Looked like 2yrs old kid was eating by this table. Although the food was good and prices ok. I felt like in a canteen.

I am very impressed by the high quality food and service. Will definitely visit again! Miguel who served us was kind and quick, food was absolutely amazing and the environment was clean and tidy. I have no words to describe the desserts, explosion! Can’t wait to try something different next time! Wagamama is a good choice if you are looking for quality of service, food and clean environment!

Queue wasn't too long to get in, really good food but it took a long time for someone to put down our order and no one responded to our request for condiments until asked for again. That being said, it was Father's day and we came at around lunchtime, so probably more busy than usual. Overall, a lovely place, would recommend.