Stooks the Cafe at Newbridge

Great food. It can occasionally be busy so have patience. The pudding/desserts are so fabulous!!! They at top notch!

Due to layout was forced to walk through all their non-plant products just to reach the cafe - goodness knows how anyone with mobility issues must feel - and when we finally arrived at the cafe the prices were ridiculous. £8.95 for a sausage roll is extortionate (and it didn't even look very appetising). Left and went to a delightful little cafe in Southwater that was excellent quality at sensible prices. Won't go to Stooks again.

New menu on its way as new Exec Chef appointed.
Currently reduced menu, no specials.
Usually very, very good food selection and service in the restaurant.
There is also a cafe serving tea, coffee, pastries and AMAZING cakes 🙂.

Our order for lunch and 2 cups of tea was taken at the till by an unsmiling and quite frankly rude waitress. This instantly made us feel uncomfortable. We then waited an hour and 20 minutes to receive our food (which was nice). When our tea still hadn’t turned up after we’d had finished our food we needed to go so asked them to cancel the tea order and give us a refund (which I am still waiting to reach my account, despite the original bill being debited straight away). After a lovely morning shopping in the garden centre this was not the lovely lunch experience we were hoping to finish with. Stooks really needs to work on its customer service.

Was told at checkout 15min wait for hot drinks,breakfast arrived in timely fashion but tea and coffee didn't arrive until 25 mins from order ( breakfast eaten by then)
There appeared to be ample staff to deal with the amount of customers.Very poor service on the whole

No hot food served between 11-12. Selection of unappetising cakes and pastries available.
You can order a beer thou!

We came as a family group, but paid separately. Food all arrived separately so we could not enjoy a group lunch.

Hot drinks taken at point of sale, were already luke warm, and had to be consumed immediately and long before food arrived.

Slow delivery - ordered two burgers a few mins apart, kitchen thought it was a mistake, and cancelled one - whilst they apologised, there was no gesture for their error.

Had to ask for scones to be warmed, sandwich should have been nice but experience was negative.

With Stooks only about one third full we had to wait 20 minutes after ordering 2 coffee. When I went to chase up to order was told ‘ lovely coffee takes time’ . The coffee was not that good. Stooks has gone downhill since it was taken over by Blue Diamond. Shame!