Dee Dees Cafe

Manager was serving and spent most of the time tutting. Ordered a chicken burger- the chicken fillet was frozen in the middle, told this to the manager to which she said “is it” and took the plate. Granted, she returned with another burger which was okay. Ordered this with a side of sweet potato fries which were also underdone and hard. Said to the manager ‘these are also underdone, but I don’t want anymore thanks’ to which she said ‘oh okay’ and took them and chucked them in the bin. Not once did we receive any sort of apology for the poor food or anything to compensate the undercooked fries and frozen chicken. Will not be returning

The cafe is a joke. There was 3 people serving and only one of them was working. She asked one of them if he knew how to make toast and he replied, no?? Very immature attitude to everything and a totally messed up order, lovely cafe but appaling staff. It really shouldn't take 20mins to get a coffee and 2 rounds of toast 😡

Absolutely shocking! It doesnt deserve one star. We stopped here for lunch as my children were hungry. The boys got served quickly half a dry jam sandwich. We then waited a further half an hour to be served a fish pie, cottage pie with cold peas and a quarter pounder burger with soggy fries which turned out to be a chicken burger!!!!! So the fish pie was served to me with dirt and fluff all stuck to it. I said the the server that I am not happy to eat that so I will have it refunded, he just looked at me. I went and stood in the queue and witnessed the server and another employee transfer the dirty fish pie into a new dish and then try and serve it to my table!!!! Astonishing!!!! So I'm stood in the lengthy queue again waiting for half a hour, I asked the server if there is a way I can receive my refund without waiting any longer. He grunted and said no. I then came over all faint, maybe because of the situation I was in, I had not eaten, been stood for along time, felt sick from being served soiled food and stressed and upset. I told the server I had come over all faint, thinking he would get me a chair or a glass of water. He looked at me and walked off!!! Luckily my 7 year old son came to check on me. I asked to talk to a manager to be told there isn't one. I sent in an email after and haven't heard anything back. The lady who helped transfer the fish pie asked me what my problem was?!?! She took my number to call me later, I'm still waiting. This was 3weeks ago. So all I can say is don't waste your money and avoid.

We called in for dinner recently whilst shopping with a baby and it was just awful; undercooked bland food and a long wait, even with plenty of staff around and very few customers? we saw that other customers felt the same as they left their food behind and walked out. it seemed expensive too and overall dissapointing, will not use this place again or recommend to others.

Can't tell you what the food or experience was like because aome dim-witted manager failed to plan ahead for a Christmas rush weekend or react to a rush by calling in more staff.

The poor staff were run ragged and couldn't cope. I dread to think how stressed they were.

Anyway. We gave up

Where do i start. Decided to have lunch here today..4 of us after shopping for a good hour and a half....we started waiting in the queue to be met with what i can only describe as the worst gone off milk smell! Then proceeded to order 2 pizzas and chips, a chicken burger and a tikka with rice and chips. All came at different times...first my pizza and curly fries....fries raw...pizza still frozen on the bottom...my parters burger was that hard you could have put it through a window....fries raw again and no cheese as asked for...that was £17+ my sister and mum then had a pizza and tikka with chips and rice....mums pizza still frozen and again fries raw....on to my sisters curry...curry was actually cooked that much... the dish was that hot it came to my sister and was not told by the extremely awful and rude waiter how hot it was...she burnt her fingers and they blistered.....no staff cared less her chips was also missing came 20 minutes later to be raw still......honestly i dont think ive had a worse experience in my life and it wasnt cheap either....staff were appalling and the place was disgusting!!!

Very bad experience… first the queuing. there was only one person in front of me .We even had a chat about the time taken and the customer service. Placed my order a oat milk cappuccino and a breakfast bacon bap and a decaff coffee. There was One Staff member doing everything from taking your order, cash, drinks and food, not once was her hands washed, gelled or gloves worn, went and sat at the table, the cutlery station had no napkins it was empty, OMG… I looked down the floor was disgusting food everywhere, both drinks where horrible I got a refund for one, both of them tasted bitter and frothy 😝 mine gave me stomach ache, I will NOT be using this cafe again. It was only morning so there is NO excuses at all, if I could give less than one star then I would.

I went with a friend for a coffee as we were shopping in the Range.There were no sugar or cutlery available so had to ask for sweeteners and spoons. I went to ask for a napkin to be told they only give them out when asked for.Very disappointed with the standards and definitely won't be going there again.