Nando's Cardiff - Mermaid Quay

Beautiful location. Ambience is great. Location is easy to spot. As usual food is amazing. We had ordered two chicken grilled wrap and one with pitta. Two kids meal. Huge variety to choose from. Enjoyed eating. Will surely come back for more

Staff deserve 5 stars for their excellent service. Prices are reasonable.

Ordered:
Chicken Butterfly,
Fries
Corn on Cob
Bottomless Coca Cola

Food is standard Nandos - mediocre at best. Chicken was dry - as a result it was very hard. Fries and Corn were good.

If it's only for food, i'd rather skip Nandos anywhere in the world any day.

Cutlery looks well used (probably close to expiry date) - does not inspire confidence in eating with the cutlery.

Well worth the visit for the location and the excellent service provided by the staff.

Disappointed visit. Lovely location but staff training needed. No one queuing, no one at the entrance so sat an outdoor table. Waited a while then went to.ask for menus to be told there was a queue!! Where? Plied an order at the bar with 2 soft drinks. Waited 10/15 minutes went to find glasses,eventually got 2 warm glasses!. Fod arrived, tastes nice however the thighs were the size of wings! Disappointing.will not rush back or recommend. Sorry, because the flavour I like but service and standard not good

Food was so good I forgot to take a picture! Seated straight away with enough space for pram, food came super quick and tasted superb!! Super happy that the butterfly burger has returned, 10/10!!!

My friend and I ordered at the same time but mine did not arrive and after asking twice, with the first staff member ignoring our request for an update on my order, he just went back to the desk and didn’t check up on it. Eventually, I ate 20 minutes after my friend and it was just awkward. On leaving I used the bathroom and they were quite dirty with liquid on the floor and toilet roll everywhere. The food, however was nice and well presented and the waitress that I asked after the first staff member was helpful and apologetic.

Was exceptionally busy when I visited, the only forseeable downside to anyone in the area looking to eat out, the staff however were exceptionally considerate of the customers given the circumstance and went above and beyond the call of duty to give the best service. Unlike many nandos, during peak times, this outlet would take bookings and give good estimates on waiting times, so if you can stomach a bit of a wait, this is certainly a great place to go. The chicken here is cooked well with an adequate amount of sauce and seasoning, despite other branches being a bit inconsistent in this regard. Totally recommend!

I love Nando's and often visit their restaurants in other cities, especially for their whole chicken. But during our visit to Cardiff we ordered Chicken burger and the food, as always, was great.

The staff at Nando's Cardiff (Mermaid Quay) were very friendly and welcoming. Although the restaurant was full, we received our order quickly. If the weather is good, I would recommend sitting outdoors as the view is good.

Food = great. It always is, we love Nandos. I tried the new sunset burger which was really really good.

My issue was the service for takeaway. It was takeaway only when I went, I ordered online for click and collect. Should've been fine. On my arrival, it took 5 minutes for the guy at the front of house to even acknowledge me because he was too busy chatting to a friend about girls in hotel rooms. I eventually gave my order number which wasn't ready yet, so I waited. There was no organisation as to where you were supposed to wait, and given the amount of orders they were churning there was quite the crowd unable to distance.

Whilst waiting, a child attended to collect an order and the guy "serving" asked to see the order on a device before he could hand it over. The child left to go get her mums phone, fine. A staff member inside then yelled at the guy at the front that he had to check the order on a phone before he handed to a child, to which the guy shouted back 'I did!' in the stroppiest tone whilst rolling his eyes. It doesn't sound like much, but when you were there and saw this exchange it was completely unprofessional. He continued to blab to his mate whilst orders were being prepared.

Hopefully indoor dining will resume as normal and that type of service will end. At least with indoor dining open, you may be able to take a seat while you wait for a click and collect or at least get a friendlier server.

Food honestly was great. Chips and coleslaw were on form. The sunset burger had a lot of flavour, really moist chicken thighs. The only other good thing about collecting was that you were offered sauces, napkins etc to take with you.