Celtic Lodge
36 Westernmoor Rd, Neath SA11 1BZ, United Kingdom
4.2
277 reviews
8 comments
M642+MX Neath, United Kingdom
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Monday: 15–23
Tuesday: 15–23
Wedneasday: 15–23
Thursday: 15–23
Friday: 15–23
Saturday: 12–23
Sunday: 12–23
Tuesday: 15–23
Wedneasday: 15–23
Thursday: 15–23
Friday: 15–23
Saturday: 12–23
Sunday: 12–23
As I arrived to collect my food, the lady behind the bar serving noticed I was standing waiting but continued to tell the lady she was serving that she had “a banging hangover” and that she was “not meant to be working tonight” and that her boss even came to pick her up from her home to “drag her into work” so she was “not happy at all”. When I was finally served, the lady was extremely abrupt which I was quite taken back by. When I explained that I was there to collect three meals that I had booked, she replied “no you ain’t love, I declined that one because there’s no curry left”. I can totally understand that this can happen but the way in which she spoke to me was appalling, there was no remorse whatsoever and she was extremely rude. I will never return to this filthy, dirty place again, especially after being spoken to in that way!
Won't be going back sorry
We had more veg than even my human dustbin children could ever have finished. It was well prepared also, and flavourful. We had mash, peas, cabbage, swede, and two jugs of gravy.
Why only 4 stars then? Cleanliness and health risk. My wrapped cutlery was dirty with what looked like beef stock cube of all things. Our glasses were dirty, and not just smeared from the washer. There were bits of something all over them. Another table was making the same complaint and were told it was wear and tear. It's not, they were dirty, you can't get wear and tear off with a napkin....as I did. We didn't bother complaining given we could hear the denial to the other table, I just cleaned them myself.
I also ordered full fat drinks, but we were served diet pepsi. The server replaced the offending drink without issue but my sweetener intolerant son had already drunk half. She claimed she thought we'd said diet pepsi. I'm not sure how you mishear 5 cokes as 5 diet pepsi but there we go.
His learning disabilities means he can't tell us that isn't Coke and I didn't think to check. It was only on drinking mine I realised the mistake. This isn't a huge issue for us as it's only an intolerance not an allergy, however if you have allergies I'd double check your order here.
Overall a good experience but someone really needs to check the filter in the dishwasher and reiterate the importance of getting orders correct.