BrewStone
33 Uplands Cres, Uplands, Swansea SA2 0NP, United Kingdom
4.3
897 reviews
8 comments
J29M+6Q Uplands, Swansea, UK
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Monday: 7–22
Tuesday: 7–22
Wedneasday: 7–22
Thursday: 7–22
Friday: 7–1
Saturday: 7–1
Sunday: 7–22
Tuesday: 7–22
Wedneasday: 7–22
Thursday: 7–22
Friday: 7–1
Saturday: 7–1
Sunday: 7–22
Arrived and we were greeted by 2 wonderful members of staff. Our waitress was Crystal who throughout the evening was outstanding. Sat down in the back and had a wobbly table but we were moved to a better table after we mentioned it to Crystal.
We told crystal we were vegan and she made sure everything we ordered was vegan. We ordered the following
- Olives
- Vegan wedges with lemon vegan mayo
- Fungi Pizza with vegan cheese
- The classic with vegan cheese
All the food arrived in good time and was very tasty. So far I consider this evening a 5 star review. We asked Crystal for the bill and included a 10% gratuity as her service was excellent throughout. So far we are having a wonderful evening.
On our exit is where I've removed 3 stars. On our exit we were asked by a waitress "have you paid?". Now we have not dealt with this waitress before and are now exiting having just paid our bill with Crystal in the back section. This waitress is about 5'2 in height, curly hair with tattoos on her arms. We are absolutely disgusted that after having just spent £38 for 2 of us on a meal someone is asking us have we paid? I mean are you serious? What an accusation to make. How can you ask paying customers have you paid? Both my pregnant wife and I are of Indian origin so not sure if that had any bearing in this situation. But I'm so furious that she would ask me have you paid? I hope you ask all your customers when they leave "have you paid?". What sort of restaurant does this. I'm furious and this member of staff is an utter disgrace. If management do care about their customers I'm happy to discuss this in more detail. I've provided proof of my visit via the photos.
Crystal was brilliant, the food was great but the evening has been ruined by this abysmal member of staff. Stop asking paying customers "have you paid? !".
I had the roast cod and confit potato for main and the brownie with ice-cream for dessert. Everything tasted lovely and fresh, also our waitress for the evening was lovely.
Food was mediocre to poor and unfortunately service was not the best either.
I can’t be bothered with full details but the greasy tapas and the sausage pizza !! , ok it said “Ground Pork, Smoked Bacon, Sausage,
Chilli and Pomodoro Sauce Base” on the menu but I was hoping for something better than chunks of pork sausage tomato sauce and a bit of chilli.
Sorry guys just didn’t hit the mark.