The Rooflight Centre

I wish I could rate them 0 stars.

We purchased a roof lantern from this company, who were very quick and polite while taking your money then everything changed.

4 weeks for delivery, when it eventually arrived, 70% of all the parts were chipped, scratched or dented, they blamed this on the courier but that it impossible, it was clear manufacturing defects, but they still blame the couriers, I wouldn’t be surprised if they sent me a second hand lantern it was so bad.

5 deliveries later (most were duplicated items) and dozens of phone calls and emails taking over 6 weeks to sort out we finally had enough spare parts to build the lantern.

This cost us in time and money as the incredibly rude and obnoxious Albert Burgess just cannot cope with a simple transaction without having a complete melt down.

He blamed literally everyone else and could not take responsibility for his personal incompetence. He lost the part numbers that I painstakingly sent him multiple times, then asked for them again, this has to be a delaying or frustrating tactic, no one can be that stupid surely.

The Roof light Centre is purely a middleman, they buy the various units directly from Made For Trade, and between the two of them they will blame each other, and spin lies and pretend they know nothing about any issues raised.

They have no interest in your customer experience after taking your money, and will ignore your complaints.

Avoid this company at all costs, there are much better companies out there that will give you the exact same product, and you won’t have to deal with this absolute joke of a company.

I wish I had never come across their website.

We are extremely pleased with our Korniche roof lantern and with the excellent customer service we received, particularly from Denise. Our builders installed the lantern and said how straightforward it was to fit and were impressed with the excellent quality. We absolutely love it!

Excellent customer service and attention to detail. I have worked with Albert Burgess on a number of projects and his attention to detail has always been great. Product quality is amazing and delivery was prompt and I was well informed throughout the whole process.

Best wishes
Mike

My first contact with the roof light centre was with Albert, I placed my order with Denise.
The order arrived on time. Unfortunately there was minor damage that occurred in transit, although the lantern was packed superbly.
Denise arranged a replacement part without any fuss whatsoever. I received what I call old fashioned customer service, brilliant! 10/10 friendly and super efficient! Thank you.

I previously ordered a lantern and bifold doors from here…. The lantern has arrived and I wondered if there was some peices missing as I’m not the fitter .I got straight on the phone and queried this. Instantly a women called Denise helped me out and sent me a check list for my specified lantern.just waiting on delivery on the doors. Such a helpful company and delivery’s are on time.will always shop here in the future,can’t wait to get them fitted.👍👍

Bought a roof lantern from the roof light centre and the process start to finish was extremely easy. The communication with them was fantastic certainly recommend this company to all. Thankyou for an excellent service you provide

I ordered a korniche roof light and some korniche bifolds spoke firstly to Albert who was most helpful then with Denise both were very efficient and professional. My orders turned up exactly when they were due to and the products were superb. I would have no hesitation in ordering from them in the future fantastic customer service and very professional. Thanks zane

We recently bought 2 x agate grey pyramid roofs for our business projects. I cant fault the team from start to finish 100% quality satisfaction guaranteed. Look forward to working with you denise, stanley and rest of the team. Have a great xmas