Had a coffee with a friend at 6pm the other day and even tho place was almost empty the staff refused us ceramic cups as 'they didn't have any clean ones'. Place was really quite and I doubt that was the reason. If the place is open and are still surviving, this is part of their service. As I worked in this industry before, similar response to me sounds like 'we are closing in a bit and we don't want to wash cups last minute as we want to to leave as soon as possible.. so we are going to give you plastic cups instead..'. Unacceptable! Pret and the whole industry is trying to promote people to use ceramic and reusable cups. Educating your staff and implementing this throughout the management of all your cafe chain is key! Otherwise, it all seems like a marketing campaign rather than a general company ethos. Next time this happens I would walk away and would think twice of going back to Pret.
F Erol176 days ago
They can give you extra hot latte but you have to have your soups cold. They do not heat up the soups. I had to have my cold mushroom soup for £4.25 with small bread baguette which you have to buy for £0.85p.
Marta Pelaia237 days ago
I ordered a soya macchiato. It was one of the nastiest coffee I have ever had in London! Tasted burned and no sugar could have really saved it! It is not even busy today!
Julian Hill268 days ago
Friendly staff, always clean. Lots of room, so you're almost guaranteed a seat. Seating outside too. Avoid just after school as it get a busy then, but is quieter after 6 pm. I wish Pret would up their game on the coffee they sell. At more than £3 a cup there is far better near by. Although you don't get the space you have in Pret.
Kin W329 days ago
Nice pret, doesn't get too crowded during weekdays. Staff are fast. The only downfall is that they don't do freshly made smoothies... I have pret subscription and I'm missing out on this perk since this is my closest pret. Otherwise very good experience and service.
Berguzar Danaci360 days ago
It has been always busy and there were not enough staff to work.They are very busy and can't do their job very well . They do something to rid of you , but how many times have we not been able to drink the coffee they made
Victoria Skinner1 year ago
It's OK but not clear on ingredients in there sandwiches and not a lot of choice for those who don't like salad in there sandwiches
Bridie Woods2 years ago
A very pleasant and relaxing place to have lunch. Vegan options greatly appreciated but there could be more and each item should be labelled.
