Subway

Had blissful lunch at Bromley. Wanted to have a heavy meal in £5 so ordered some potato veggies and a foot-long sub. Even though the order arrived after 20 mins of waiting. The potato veggies were crisp, fresh, all sauces and veggies were exactly how I had ordered. Great job done!! Kudos!!

Do I need to explain how terrible this is? How can you possibly present this and be ok with it? And when I raised this with staff, I was welcomed with a bad attitude. I don't like confrontations so I will rather leave a review so they understand the importance of customer service

I visited this branch 16th Nov at 16:15. The door was open and it was well before closing time, there were no staff serving. I could hear movement and speech in the back and I called out several times but no staff appeared. I could have easily gone behind the counter and contaminated the food etc. This is disappointing customer service especially during the pandemic. I also called the store several times in the 15/20 minutes I stood in the shop waiting for service. Would be zero stars if that were possible.

Terrible customer service! tried to tell me that it was normal for their meatballs to be tough and chewy... then confrontationally stared at us when we were leaving, terrible way to run any business and I can see why you have such terrible reviews. Will never be returning to this shop again.

How can you get a simple sandwich wrong
Asked for American cheese
No cheese
Asked for it not to be toasted
Guess what....toasted
As you can see in photo 3 tiny bits of lettuce
What a joke of a subway
You should be ashamed

I went on the 18/8/22 and a bad experience. I asked for a BMT and got a BLT instead. I didn’t realised until I got into work and the bread was burnt to the point I could stab my nails in it and it would break off.

I went back and what a attitude these 2 men had. They was raising there voice and went to tell me I was on the phone when I placed this order and I got my order wrong and how I went round the counter and wasn’t listening.

They also told me the break isn’t burnt it’s how it is after it’s toasted.

Considering I ordered a meal and round the corner is where the drinks are and crisps.

This is poor service and can’t believe you have people working like this. And they speak in there language so you don’t understand what they saying.

All these reviews are on point don’t know how they still in business.

Worst subway in London. Disgusting the way they treat there customer

Tut Tut Subways, I know you can do better than this.
I went to visit this store on the 23 November and there was no one on the counter serving.
I called out twice asking if there was anyone there to which I got no response, I was waiting for almost ten minutes and due to not being served I walked out.

I went to visit this Subway a week ago and as we are in the middle of a pandemic. I believe the staff need to be wearing face marks along with the customers, I came across staff members who weren't. Being a former chef we need to abide by health and safety regulations, these staff members are not. If they got a visit from the Environmental Health Officer or Bromley council, this site risks getting fined or closed down.
This store seriously needs to clean up it's act.

My review is exactly the same as Sain Nelson's one who had a similar experience six days ago. I am in total agreement with you.

I know the photo isn't great, but at least I got better service from the photo than I got from Subway. Not very impressed at all.