Castle Self Store Ltd
Castle Clough Mill, Castle Clough, Burnley BB12 7LN, United Kingdom
4.7
33 reviews
8 comments
QMMH+Q3 Burnley, United Kingdom
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Was charge £50 cleaning even though no one cleaned my unit... asked if i could store a generator and Laura permitted me to do so..... Then was sent a letter regarding foul smelling odour... Petrol generator was empty.. no fuel.. there was no smell outside the unit.
I was eventually evicted from the premises and any discount I had accumulated quickly withdrawn as was left with a whopping bill.
This company has double standards.. one rule for one and another rule for another... Also after speaking to other existing renters had found that a breach of confidentiality as by Laura had discussed what had happened to another Client... Ttttt shame.... I was glad to be out of there...
I promptly paid all there added fees without any complaint..I stayed polite, quietly left handed my keys back and went to collect my £30 refund on my RF entry tab where Malcolm threw down my £30 on the desk.. would have much appreciated it handed to me..
I'm now with the same equipment in a new storage facility with no problems at all.. and paying far less in fact £25 less per month for the same 100 sized unit.... Thanks Laura and Malcolm for saving me a few extra quid and getting me to leave castle storage and into great new storage facilities where the outside lights work, the interior light don't time out after a coupe of minuted and the ceiling doesn't leak.
Good storage at a reasonable rate.