Very friendly staff- fantastic maid service. Wonderful staff all round. We stayed in the shard view. In flat 4 and 7 for 2 months each. The flats were good but in the heat wave (very hot summer 2018 ) one fan is just not enough. Investing in air conditioning may be a suggestion - there is an air filter system. The windows are facing south it can get very stuffy in the flats. The flat is basic for a short stay - has everything you need (except for an oven glove). The bed is comfortable, but the sofas are not. For a short stay not a problem but after a few weeks we really noticed it. It is ok to lie on. Lots of cushions 👍 the flat interior is minimalistic with some nice decor. We would stay again but only for a short stay 3-10 days. The location is very good for tourists and inner city needs with major tube and train stations in less than 2-12min walking distance. There are a lot of small food shops in walking distances of 3-6min. A larger supermarket is near st Kathrine docks (Waitrose) 10-15min walk past Tower of London, Tower Bridge and the Docks or M&S is next to skyGarden 5min. Price wise you are paying for the location! Interior quality could be improved ie furnishing quality lacked (we were in a basic flat - not plush luxury easy to clean if you have a pet with you). The WiFi supplied is between flats. On the occasion we had to share bandwidth which would interfere with streaming.
Vesela Kostadin
Stayed here during a training week for work and enjoyed my stay very much. Perfect location, beautiful apartment and free welcome basket. Thank you :)
Gabriele F.-D.
When I turned up it was a quick and easy check in. I got to my apartment after a long day and they had thought about everything! Teas and coffee, some Muesli for breakfast, there was milk and on my bed was a welcome card, with sleepy tea and some ear buds. The views of The Shard were absolutely spectacular!! Really nice stay! Would recommend to anyone!!
Markus Larsson
Had a really nice time here. The apartments aren't the biggest but you'll find everything you need and the view of The Shard is worth every penny. Looking forward to coming back!!
Caitlin Piper318 days ago
The good: the location is great, lots of accessible transit, easy walking to lots of places, tons of food options. Beautiful view. The flat was very clean when we arrived and was cleaned nicely while we were here. It was not huge, but I had feared a tiny place, and it was roomier than expected. Urban Stay left a few little essentials (but see below in the bad) and a very cute bag with a few goodies for our cat and puppy. We did not have trouble with the wifi like others.
The medium: the street outside is noisy. Urban Stay can’t do anything about this, but be advised this would not be a good choice if you are a light sleeper. Especially in the summer as you need windows open to sleep.
The bad: although we were mostly left with supplies, it would have been nice to have a sponge to clean dishes and a few other small cleaning things (like a roll of paper towels and a broom). Agree with others that the furniture is all fine, but not great. Several of our chairs were slightly broken. The number of items is a bit stingy (for example, would have been nice to have more than 1 towel each, as a woman I like to have a body towel and a hair towel). I don’t expect to have AC, but as others have mentioned the large southern facing windows are nice for the view but it gets very very warm in the sunshine and certain of the flats have more limited ability to open windows (our windows only cracked open). We bought an extra fan and that improved it but think there should have been two provided in the flat (one for bedroom and one for living room).
Overall, I’d still recommend for what they are, short term corporate housing.
Acid Rocker gaming1 year ago
Urban Stay Shard apartments is a great place to live. The staff are very friendly and helpful. The apartments are very clean and well maintained. The location is great. It is close to the beach, shopping and restaurants. I would recommend
Olivier Besancon2 years ago
Staff was nice and helpful when my girlfriend got stuck in the elevator and apartment was pretty nice and clean but there were several issues: - Chairs were of very poor quality - Shower temperature control was too sensitive, making it a freezing or burning shower - Cleaning service was quite inconsistant - Biggest issue of all, and it seems to be the case with other apartments, the wifi was TERRIBLE. I can't believe this is still an issue in 2022, all the more considering how much these apartments are charged to the companies paying for it. If you want to work from home, have zoom calls, forget about it. Really mindblowing.
Omar B2 years ago
There are so many problems with these apartments, I don't even know where to begin. The internet is slow. I get 10mb in download when it works well, and max 2mb in upload. Using my phone as hotspot is also not an option, because the building is quite old and the signal isn't great inside the building (even on Vodafone's network). The dishwasher in my flat doesn't work. Obviously I've tried cleaning it, and I've called UrbanStay about it. They've told me that they'd take care of it "today", but it's been several days and nobody's been here to fix it. Not sure what's taking so long. The guy on the phone wasn't even able to tell me if it's a common issue or not. Zero support from UrbanStay. Besides, the flat faces a quite busy street so that there's noise 24/7, even though the city is in a sort of lockdown state and it's supposed to be quieter. Cannot recommend.
The medium: the street outside is noisy. Urban Stay can’t do anything about this, but be advised this would not be a good choice if you are a light sleeper. Especially in the summer as you need windows open to sleep.
The bad: although we were mostly left with supplies, it would have been nice to have a sponge to clean dishes and a few other small cleaning things (like a roll of paper towels and a broom). Agree with others that the furniture is all fine, but not great. Several of our chairs were slightly broken. The number of items is a bit stingy (for example, would have been nice to have more than 1 towel each, as a woman I like to have a body towel and a hair towel). I don’t expect to have AC, but as others have mentioned the large southern facing windows are nice for the view but it gets very very warm in the sunshine and certain of the flats have more limited ability to open windows (our windows only cracked open). We bought an extra fan and that improved it but think there should have been two provided in the flat (one for bedroom and one for living room).
Overall, I’d still recommend for what they are, short term corporate housing.
- Chairs were of very poor quality
- Shower temperature control was too sensitive, making it a freezing or burning shower
- Cleaning service was quite inconsistant
- Biggest issue of all, and it seems to be the case with other apartments, the wifi was TERRIBLE. I can't believe this is still an issue in 2022, all the more considering how much these apartments are charged to the companies paying for it. If you want to work from home, have zoom calls, forget about it. Really mindblowing.
The dishwasher in my flat doesn't work. Obviously I've tried cleaning it, and I've called UrbanStay about it. They've told me that they'd take care of it "today", but it's been several days and nobody's been here to fix it. Not sure what's taking so long. The guy on the phone wasn't even able to tell me if it's a common issue or not. Zero support from UrbanStay.
Besides, the flat faces a quite busy street so that there's noise 24/7, even though the city is in a sort of lockdown state and it's supposed to be quieter.
Cannot recommend.