Clarks

Good place, nice shoes. Good staff and very low prices

Helpful staff member, even got a pair of shoes posted to me as not available in my size in store.

Untrained staff wrong size ordered por customer service
Clacton store much better
Young lad did not have a clue
Now have to go to another store grrrrrr

Went into the store today to look for some comfortable shoes for work ,after looking in many shops i thought clarks may be a good choice , as a support worker you are on your feet all day ,no matter what the weather you are always out and about , the lady in the store COMPLETELY ignored myself and the person I was with , so I looked around and mentioned I wanted to buy some comfortable boots for walking and preferably some kind of weather proof ,and nothing! She completely looked through me and then another lady walked in with a Fenwick bag and she was all hi there how can I help you today ? I mean talk about customer service! She made me feel like I should not have been there ! I bet she clapped for the nsh and keywords though, but wouldn't assist me in her store . Very disappointed and felt like she was judging me. But surely by now people should know not to judge a book by its cover .she could have made a sale today if she had the right attitude

This place is not being reviewed, but I need a way to highlight problems with Clarks shoes.

Two pairs of Clarks shoes have been stored safely at the bottom of my wardrobe for a number of years awaiting the very day they were purchased for. Imagine my utter dismay when lifting one of the shoes from its box to find that the sole and uppers had separated. If it were due to fair wear and tear I would be more understanding but that is simply not the case.
In my younger days Clarks were renowned for good quality hard wearing shoes. I wish that I could recommend them for the same qualities today. Sadly I cannot!

See for yourselves and decide whether Clarks shoes represent a good investment!

Saana at the Colchester store was amazing today! Was looking for a pair of boots and she was up and down the stairs getting all sorts for me as I have slightly awkward feet! Nothing was too much trouble and we found a bargain in the end! Thank you so much for your help Saana! A credit to your store x

Very helpful staff. Made getting the back to school shoes, measuring etc easy. Thanks 😊

We went in to get my great granddaughters feet measured for the first time. Test and trace app still at entrance and entrance and exit divided. The very helpful assistant was wearing a mask. He made certain that the shoes for great granddaughter fitted well and helped her to stand up and walk, without being too inflexible. He also made sure to explain the wearing in of one pair to make sure they didn't rub anywhere, because they were patent leather and so slightly firmer. Very good service.