Russell & Bromley Ltd.

Really happy with the customer service by 2 young gentlemen helping me find shoes for my daughter’s graduation. Struggled with sizing, but nothing was too much to ask as they were happy to accommodate my needs, delighted

Excellent customer service from Niall, he was very helpful, I took so long to choose which shoes I wanted to go for but he was very patient, very happy with my experience. definitely recommend it

Fantastic service from Anna when purchasing a pair of monks. Would happily recommend to friends and use this store again for my next pair.

Excellent shoe shop. Not the cheapest but I bought boots and shoes there that are now 10 years old, and they still look great. Excellent quality, but also very comfortable ( I have old flat large tired feet so comfort is my main focus...but I still like to be a tad elegant). Last time I went there was with my teenage daughter, and we both found shoes we liked ( no small feat, I assure you). The staff is patient and very nice, and even though we went at a very quiet time ( thanks covid), we never felt pressured. Enjoy!

It is the first time I have ever been in to a Russell and Bromley with my eye on the prize as it were as I have wide size 42 feet and thought (wrongly) that I wouldn't be able to get anything. Wrong! Ended up with a fab pair of boots and ordered a bag to match. The service was excellent. The young lady who helped me explained they had an instore stretching service which following a sample mini stretch proved to me that with a longer time on the stretcher I could achieve the comfort I needed for my arthritic feet! The staff were just charming and so helpful. It was a real pleasure spending my hard earned money.

I’ve always argued that paying more for a good pair of shoes is well worth it and my mum always felt Russell and Bromley was the place to go as did I and now my daughter.
Sadly the amazing quality and customer service seem to have slipped .
When my daughters shoe split recently the store were very helpful offering a repair or refund but sadly once the shoes went away for inspection this offer was withdrawn as “fair wear and tear “
I’ve had Russell and Bromley shoes last for years so this was such a disappointment .

I came here to buy my wedding shoes and was not dissapointed by the choice and the treatment by staff. A special thank you to Niall who spent close to 40 minutes helping me make the perfect choice. Hats off to you young sir

Very abrupt member of staff who greeted me when entering the store totally put me off my purchase so I left empty handed.Very disappointed used this brand in various locations throughout the UK staff are usually great.