Clarks
Unit 2071, Westfield Shopping Centre, Ariel Way, London W12 7GE, United Kingdom
4
424 reviews
8 comments
GQ5G+4V London, United Kingdom
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Monday: 10–21
Tuesday: 10–21
Wedneasday: 10–21
Thursday: 10–21
Friday: 10–21
Saturday: 10–21
Sunday: 12–18
Tuesday: 10–21
Wedneasday: 10–21
Thursday: 10–21
Friday: 10–21
Saturday: 10–21
Sunday: 12–18
I was told I have to return the product to the exact shop I bought it from, bc my credit card got replaced with a new one and they can t refund me to the replacement card. that s a 2h journey one way. I was told the transaction needs to be validated by the original shop. I called the shop i bought it from and they said they never heard of this requirement. The funny thing is that the westfield shop did offer a voucher for the full value, just not the refund to my credit card. did they want me to in fact buy something else instead of giving me a refund?
in the end paul did approve a refund. he also suggested, i.e. stated that i lied when i told him i called the other shop and was instructed by its manager and customer service to return to his shop and ask for a refund. Maybe it was someone else in the shop, not the manager, who I talked to. They checked with someone more senior, who i assumed was the manager. even so, perhaps Paul should learn to be a bit more respectful.