Footasylum Kent - Bluewater

Went here on a busy bank holiday weekend. Staff were all visible and around to help, my daughter wanted to try some trainers on we asked the assistant for her size. He was back quickly and we completed the purchase. Very happy with the service recieved, will visit again when in the area.

Lewis was a fantastic help. He even showed concern and offered help as I became very hot. Gave us advice on trainers and didn't get frustrated getting several pairs out for my picky daughter to try

Shocking customer service...rude and arrogant...all staff just standing about doing nothing manager with a beard appeared to not have control

My son choose to spend his birthday money a Nike bag advertised for £24.99 he took it to the till to be told the price had increased. That we had to pay the new price. Obviously I wasn’t happy and asked for a manager. Who After sending out another member of staff twice to relay her messages “the manager said she won’t honour that price” whenthe manager decided to come out, her attitude was appalling walked up to us arms folded, full of attitude, extremely blunt and rude very unprofessional. I explained it was my son’s birthday and the situation and she quoted a load of company polices, said things have gone up, the cost of living. Also said it’s not the only item within the store with the wrong price! and won’t be honouring it even though she could! I have 3 boys who spend their money in here they won’t be now. JD sports fantastic service!

Not a good experience. My partner waited in a queue for around 15 minutes with only two people in front. There were 3-4 young staff behind the tills, mostly chatting or enjoying the music, with no thought of trying to speed up what they were doing. After 15 minutes, one of the two tills became free (the other was still idle).

With lots of other sports shops in Bluewater, we will DEFINITELY be looking for another next time.

Horrible experience, left the shop in the end. No structure, no customer service, staff are rude and dont care, spend your money elsewhere!

Very weak management. No one at the till. Waited 10 minutes for someone to come and serve.

Clothes for the kids. Some nice bits and it's not too expensive.