Happy Feet Boutique

Measured my children's feet and said the shoes they had on still fit and come back in a few months. We walked in prepared to buy three pairs of shoes...shocked we walked out with none. However, they'll have our custom for years to come with great honesty and advice! Thank you!

They couldn't be nicer when you're wanting to spend your money but turn very unpleasant when the shoes you buy fall apart after just 18 days.
In my opinion the sole shouldn't come off in under 3 weeks but the lady in the shop alleged it was my son's fault for dragging his feet. She grudgingly agreed to return the faulty boots but couldn't replace them with like for like and refused to order in a replacement. She offered some alternatives, didn't check they fit properly and you could have cut the atmosphere in the shop with a knife.
I don't expect to be treated like dirt when returning goods which cost a lot of money but are clearly not fit for purpose. Dreadful customer service. I shall never shop there again and would recommend others to avoid the shop like the plague.

Shop staff were very "busy" on their phones. They explained that they had an appointment in 20 mins and couldnt serve us - under govt guidelines we did not have an appointment. (we didnt know that we had to)
So we went and bought two pairs of trainers and two pairs of school shoes somewhere else (which took ~20 mins!!) and wont return.
They must be doing so well to be able to turn away £150.

Fabulous local shoe shop. Staff are very knowledgeable and I felt safe with their new regulations regarding Covid-19
It was easy to book an appointment and we had the shop to ourselves.
Thank you so much Happy Feet!

Excellent kids shoe shop, with friendly service to ensure you have the knowledge to pick the right shoes for your precious little one. Lara helped us out when we visited and we will definitely be back, thank you very much! Love supporting a small local business

I've been coming here every year for my sons school shoes for the past 6yrs. Always get fantastic service, the staff are really knowledgeable and really good range of good quality shoes.

Always a good experience here. Got shoes for the two kids from first steps through to toddlers years. Shoes have always lasted well. And the appointment system through the pandemic helped put our minds at ease.

Plus it's a nice day out in Lindfield!

Happy feet not happy wallet Good shoes bit expensive, £56 for a 7yr old boys school shoes. (Not their fault) I was told they are not VAT excempt, I thought all kids clothing was.
As a single dad struggling financially, had to firmly insist after having to say it over 4 times, I needed a shoe the next size up from what they said my son was. I understand they need to advice and give best advice, but also would have been nice to not have to insist so many times and be listened to. i Felt very judged and made to feel like a bad parent. I feel I am not their demographic customer. Yet I have bought 4 pairs of shoes from the in the past two years. We went their straight after the sole of my son's gorex was falling of, good trainers we bought their around 6 months ago, around £45, we wanted to buy a new pair his feet was wet, I didn't know how bad. Told they would have lasted longer if they were not used to run around in wet!!!!! (6 months is a good life span in my opinion for trainers)
With what I have said, it's still a shop that is nice personal owned busines, please don't let my experience put you off. Not that you have much choice in the village.