TOWER London

never bought anything from here but do always pop in to see what they have as alot of their stuff is rare or unique. Great service every time. Friendly polite employees.

Disgusting. Bought a pair of trainers at a Wood Green branch yesterday. When I got home, had a look at their website and the same pair of shoes was being sold for £10 less. I called today and they said that it wasn’t their job to tell me that I could get those shoes cheaper from their website and that they do not do refunds at all, even though the shoes are still in the box and haven’t been touched. I wonder how these people are trying to compete with shops like Schuh that have flexible policies, do their best to keep their costumers happy and are just on the other side of the road. You can easily find the same shoes elsewhere. I’ll let people know about my experiente on social media. Everyone should avoid this shop.

I didnt realise I cannot return shoes bought from this shop except exchange. The branded shoes I bought was 20% more expensive than the official shoes website. Do check online before buying from them.

I ordered a pair of Vans for my wife's birthday and paid £6 for next day delivery. After 2 days still no shoes and no sign of them on the Evri tracker. After having no luck in emailing, ringing and using the online chat, where the person couldn't help, so just hung up, I finally spoke someone who just blamed Evri but couldn't do anything to help for a week, including giving me a refund. I missed my wife's birthday and the shoes took 6 days to arrive, after I paid extra for next day delivery.
Absolutely terrible customer service from Tower, who were no help at all and obviously couldn't care less. They blamed Evri for there own poor organisation and unprofessional attitude. I will not buy from them again. Please think twice about buying from them.

Ordered from their website, no real issues but I failed to read all the small print and they automatically sign you up for a members club and charge you £29.99 a month. Not illegal but highly immoral. I am in the process of claiming my money back via the bank...
Do not use this company, trust the other reviews.

I’ve never seen such a bad exchange policy! Come here only if you want to be treated like a liar and a thief! The two female employees are repulsive and disrespectful, and they do not believe what the customers say. I needed to exchange a shoe that was too big for me. They claimed I was lying and that the shoes had been worn outside, despite the fact I only wore them once inside my house to test the size out. Even when I told them I didn't, they made up stories about me. The only saving grace was that the male staff noticed the back of the shoe showed no signs of being worn outside. Absolutely sickening experience, will never return here.

Absolutely rubbish customer service no smiles from any of the workers. The main point is today I wanted to try on some trainers and the lady said she cannot give me both feet to try on. How am I meant to see if the shoes fit and feel right on both feet if I cannot try them on. Use to come here alot and spend money before the lockdown, unfortunately from now on I will be taking my money else where; somewhere that gives me great customer service and deserves my money.

Great store. Great products. Great staff.