Church's Factory Shop

Not too far from the station. As you leave the station you turn right. You see the logo already from afar to the left. The entrance to the shop is in a side street, a bit hidden away. -English shoes of superior quality. Apart from Bicester Village the only place to get these discounts. Worth a visit

Great prices and the shop is convenient for people travelling by train. The car park however was locked when we got there and parking was not easy (it's a rental permit only zone). The shop is small and can get very crowded but they have a good selection. I found what I was looking for and the imperfect products are really not imperfect unless you are the quality inspector at church's.

It was empty on a Friday morning - I was the only customer. Both store assistants were very attentive and helpful. But I found the shoes are quite expensive - most shoes are in the region of £350 - only a few pairs were £190. They also have bags and other accessories. Good choose of shoes.

Really poor service.

The two different members of staff here seem to not really enjoy being there. Their service is poor. It is best described as doing their best to put people off buying the (excellent) shoes.

No initiative and little assistance. For example, I had to phone up other Church's stores to enquire as to whether they had a particular shoe. All the while, staff stand there doing nothing (including not answering the phone on several occasions when I was in the shop).

The shoes have to sell themselves.

No refunds on unworn shoes - just a credit note, that they manage to issue incorrectly.

Avoid. Go to Bicester.

I visited the Church’s Factory Shop and found the lady in charge to be exceptional in her customer care , communication skills and professional knowledge of the product. You expect excellent service with a product like Church’s but my experience far exceeded my expectations mainly in part to the shop floor service. 4 pairs of shoes later I left a very happy person.
BZ Church’s Factory Shop

Fantastic product, shop staff very welcoming
Lovely selection great price's

Bought from the shop during my last visit to the factory but the shop is shut at the moment as its having a refresh. It will be open again in a week or two so likely around the beginning Dec 22. I'm sure someone from Church's can confirm that though? On another note the lady in the shop is a diamond, her customer service is exemplary and second to none, thankyou for a most pleasant experience.

Awesome shoes. James Bond apparently wears them, and Tony Blair. Not sure if that's a good endorsement tho !!!