DEICHMANN
6 Humberstone Gate, Leicester LE1 3PH, United Kingdom
4.1
306 reviews
8 comments
JVP9+G2 Leicester, United Kingdom
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Monday: 9–18
Tuesday: 9–18
Wedneasday: 9–18
Thursday: 9–18
Friday: 9–18
Saturday: 9–18
Sunday: 11–17
Tuesday: 9–18
Wedneasday: 9–18
Thursday: 9–18
Friday: 9–18
Saturday: 9–18
Sunday: 11–17
Love the shoes range as well :D great deals !
We bought some shoes from deichman store in Luton and the Luton store confirmed that i can return them in any branch as i live in leicester. Before purchasing the shoes i showed the worker that they were very dirty and requested a new one, she confirmed that alot of their shoes in their store are dirty, so to take that one or leave it. We came to the leicester branch to return our shoes, we were served by TINA. She was extremely argumentative and her way of presenting herself was very confrontational. She accused us of wearing the shoes and said the shoes were dirty. She refused to take back the shoes even after we had confirmed that we purchased it dirty from the store, she also claimed that because we bought it from Luton we can only return it there, when that's not true. She was very unprofessional and was involving other customers and encouraging them to get invloved. When we told her to please not involve other customers as its not professional to do so, Tina replied that everyone can speak as they wish, creating a scene.
She told me to bring shoes from her store to prove that they're dirty. I picked up multiple shoes that were extremely filthy at the bottom and inside of the shoe. She claimed that they're dirty because people's feet are dirty when they try them. Her service was totally out of order and made us and all the customers around us feel very uncomfortable. We felt very embarrassed and intimidated.
People like this will definitely spoil the name of your company. I was a regular customer but i dont feel like coming back again.
Below i have attached photos of shoes that they're selling in the store that are filthy but they're still selling it in store. (There's multiple like this in store)