Office

I ordered a pair of shoes for click and collect, I was told this would take 3-5 days, I received no update for 2.5 weeks, so contacted customer services who said they were on route. A few days later I received an email saying they arrived, only to be told when I got to the store that they had been sent back to head office, because they weren't allowed to do click and collect (maybe don't make this an option then...?). I assumed I would be contacted to have them shipped elsewhere but another week later I am contacted to say my order has been cancelled and I cannot have my order redirected, and they no longer stock the shoes. Office need to manage their customer service, and keep people up to date with what is happening and sort out how they handle customers.

I made an order the 30-03-2022, order W62723550 i never received him.
It was return by dhl i dont know why i didn’t receive any information about it.
Now he dont want to refund me the money related to the ship although I have nothing to do with the fact that the order was returned.
I didn’t receive mail in order to pay custum and no other mail.
If you live outside of uk dont order on this website, its not a Professional website.
you are not sure to receive your package and the time to be refunded is very long (I still have not been refunded ) on the other hand to collect they are very fast.

Staff make you feel like finding your size is doing you a favour. Stock of sizes doesn’t seem very well catered for. I asked for 4 different types of shoes and not one had my size. Also not once did they tell me they have my size in an alternative colour and feels like it’s too much to ask. Left the shop feeling really disappointed.

very poor quality products. staff are rude. honestly if you want cheap rubbish go to Primark, at least it's cheap there.

First purchase made there yesterday wish I just left and brought what I wanted else where the shops a mess. There was no staff on the shop floor for ages ! I'm pretty sure by law there always has to be at least 1 member of staff on the shop at all times.

Finally after waiting for 5 mins all the staff seem to appear. Fair enough most of them was "helping" in the stock room.

I asked for the other pair to the shoe he went come back a while later and I asked to double check them and good job I did as they wasn't the same size in the box! I made a comment saying its a good job I checked and he said I would of. No you wouldn't.

Of he went to find the right pair and another member says sorry its a mess down stairs. Well maybe the owner should get his shop and sort out the staff if it's a "mess"

If I could give no stars I would! The customer service help chat is terrible, I have tried to contact them multiple times each time is has been so unhelpful and the chat is left unresolved, the staff are terrible to communicate with and each time you are waiting in the queue, expect to be waiting for an hour! I bought shoes a month ago and they were never delivered and sent back to Office. Office have been awful at helping and trying to resend the shoes. Never order online with these people!!

Office is a good store just a shame they never have my size! And in a sale you need to be quick or its curtains for finding what you want !

Tried to call up about a pair of shoes (during opening hours) and they never picked up after 6-7 attempts. So I had to go into the shop to ask, and they wouldn’t give my any information about when the shoes would be in stock, if they would be, or when the next delivery was. They said they didn’t know when the delivery was, but then proceed to say that it would be the next day. Not sure if I should come in as I don’t want to waste my time again