Clarks

Brilliant service, didn't make an appointment - went in on the off chance they could measure my daughters feet. The man that served us couldn't apologise enough, considering there were only two members of staff and about 4 customers in the shop there was a little wait while the staff were running around trying to serve everyone and share one screen to protect customers and themselves when measuring feet. I was more than happy to wait for the service that I received. He did not rush us and talked to my daughter to try and calm her when she cried at him measuring her feet (she's nearly 2 years old). We were offered a good selection to choose from and encouraged to browse the store if there were any others we'd like to try. The staff were wearing gloves and face shields and hand sanitiser was at the entrance of the shop, all precautions had been taken and shoes were cleaned after being tried on. Cannot praise the staff enough!

You can easily book a fitting appointment for yourself or kids online. If not usually (not back to school time) they have space to fit you in. We always get our kids school/main shoes from Clarks as having the right size and width is important to their feet growing right. However they are expensive. I just paid £46 for a 2 year olds shoes...it's not cheap!! So we tend to buy wellies/ trainers/etc elsewhere to save for one nice pair each school term.

Covid wise - face shields and gloves are worn and they are really very careful and calming with the kids. We saw the assistant manager to get my daughter's shoes and she was super!!

Amazing customer service! A couple of residents from Ashfields care home wanted to visit Clarkes at riverside. From the minute we walked into the shop they were brilliant, two members spent a lot of time with them, trying different styles, fits ect and once paid they even carried our bags out to are mini bus!

Would definitely recommend.

It was a pleasant experience, I haven't been there for a long time, the shop was very light with relaxed feeling, the staff member I spoke to was excellent. There selection of shoes caters for everyone, and presented well.
There is also is disabled parking right out the shop that could be very convenient for someone.

Sue made this shoe shopping experience with a 21 month year old truly memorable. In the past let’s just say the shoe fitting experience wasn’t pleasant. Today some new core memories made for our little one and all positive thanks to Sue! I can’t explain how she went above and beyond to ensure the experience was just awesome! Definitely going back thanks to Sue!

Blonde haired assistant was very helpful and explained differences between child school shoes and adult shoe sizing. Found us shoes my daughter liked. Really recommend her, excellent service and she was happy 👍

Great Customer service! Lovely young man served me and nothing was too much trouble. store is spotless and all items displayed beautifully. I always use this Clarks store 😁

Very busy at the mo but it is back to school season so that is expected! The tannoy is very quiet and saw people miss their goes and then staff had to backtrack once customers had got their attention! Staff average on the friendliness front spoke more to me than my 7 year old who could answer the questions and would. Of been better to ask her soni didn't they have to relay the question to her.