Treads
BVG Group, Brecon Enterprise Park, Brecon, LD3 8BT, United Kingdom
2.2
10 reviews
8 comments
WHRQ+V7 Brecon, UK
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Monday: 9–17
Tuesday: 9–17
Wedneasday: 9–17
Thursday: 9–17
Friday: 9–17
Saturday: 9–17
Sunday: Close
Tuesday: 9–17
Wedneasday: 9–17
Thursday: 9–17
Friday: 9–17
Saturday: 9–17
Sunday: Close
Guy on the phone accepted no responsibility and made me feel like I should have guessed it. Won't be coming back, don't count on them!
I would have actually given this company no stars for customer Service but not the option. I order 2 pairs if shoes using the online measuring guide. One was to small and narrow the other was to big and very wide. Raised a return as instructed and using the returns label issued. Waited 14 days no refund. Was going to call customer services but it a premium rate number so emailed instead. They advised no record of the returns. Had to send my proof of returns receipt. Then was told to wait a further 5 days to receive my refund. Again no refund. After several more emails and more confirmation I will be getting a refund nothing. Raised a dispute with PayPal and finally recieved my money. Avoid this company.....
Poor excuses for poor service.