Eurotunnel Terminal Building (Folkestone)

Very busy on the day we arrived as the tunnel was suffering from delays so lots of people having to hang around for a few hours. Huge queues at the Starbucks. Genuinely good offers for wines and spirits in the duty free shop though

So Eurotunnel charged way over double the standard price saying on their Web site that this was an extremely busy period for them. As you can see in the photo it was empty. Either no one was booking due to the high cost or they all cancelled due to COVID!

Very easy, no queue at pet reception and, as I arrived early they offered me an earlier train instead of waiting about. Staff very helpful throughout

OK so we were here in the middle of the night (3.30 for a 5.00 crossing), Starbucks apart, there was absolutely nothing (apart from the toilets) open.

The cost of tickets, at peak season, do not fall for early morning crossings to sufficiently compensate for the total lack of services here.

It was empty. Seams Brexit taking its toll.
See pictures.
That was during school holiday.😂

Good experience on the way back to the UK, not so good on the way out a week earlier. I suppose a power cable failure isn't something you plan for at the start of a term holiday. But customer experience could be greatly improved in such cases. For one thing: there was no cold water on site in all the 10 hours we waited for our train to depart...

Decent place, could use a water fountain/water bottle refill area because I was parched after going through the tunnel and could have refilled my bottle there in preparation (was looking for a spot). Washrooms are very nice and good capacity.

Food, duty free shops and toilet available. Also there are 8 Tesla superchargers so that’s pretty neat.