County Mall Shopping Centre

We urgently needed something and got what we needed. It’s a beautiful, not so small mall but they have every practical things that one would need and so much more. We had a pleasant experience.

In all honesty, The county mall is one of the drabbest malls I have ever been to. There is no character to the place at all. Only went to the Mall to get some chocolate for my wife at Hotel Chocolat. Hotel Chocolat is a nice shop but it is in the wrong place. Soon as I bought my stuff, I had to leave the mall ASAP.

Lively and great shopping centre for everything and more.

Got a good selection of shops but the car parking is overpriced and not convenient to use as north forces a not as useful left turn and the ramps on both sides are in awful condition on floors 3 and 4 - only when going down too so you dont know when you go to those floors. For the parking price this is atrocious and according to one of the stafff its been this way for years so its clearly been deliberately left

The choice of shops and places to eat/drink are really good. And I love the special events they carry out. BUT this is the least accessible friendly shopping mall I've been in. One set of 2 lifts serving car park and both floors. If you have a pushchair or wheelchair be prepared for a long wait. There seems to be no logic to how the lifts travel between floors
Today I waited 15 mins for a lift on arriving to get from car park. If those lifts were to break pushchair and wheelchair users would not be able to get between car park and shops.

The parking is a minimum charge of £2.50, a bit steep of you only intend to visit one store as I did. Some of the escalators were not working and there was no signage from the car park to inform you of this before walking through and reaching them, at that point there is no other option but to head back.

We walked into Sharp Looks today to have a look at some suits, none of the people at the store seemed interested in helping us.. we just walked out in the end. the suits look tacky, and the customer service is virtually nonexistent. Best shop elsewhere

What a dive. The car park is disgusting, down ramps on upper levels 5 inch raised tarmac/concrete mounds all the way down, the only mall I can remember where you pay to park. (Wouldn’t mind as much if the car park was immaculate)
The escalators are always out of order or stopped.(.even the new ones) all pay parking machines were moved from lower level now you’ve got to stand in a huge queue on the parking levels (card only)
The food court is stuck in the 90s, units that have been empty for years.
The amount of empty shops is poor considering the size of the area the mall could potentially service, there are plenty of big towns within 20mins of Crawley.
The mall has been neglected for decades & won’t change until the footfall drops & shops move on.