Sports Direct

Rude and stoned staff. One member of staff absolutely stank of Pot and was so useless he was offering me random shoes in random sizes. The woman working at the til was so rude when asked if she could change my coins for a note, she almost appeared to be looking for an excuse to be sacked. Truly the epitome of an awful store. Will not be returning. God bless Amazon

This is the complaint I sent last September 2021, and still no resolution!!!
Good afternoon
Complaint regarding product & staff attitude Leicester Thurmaston store:
I purchased 2 pairs of Miso leggings on 10th August 2021, having purchased them before and been satisfied that they fit my body shape and thighs. I alternate leggings over a week, so the new pair have been washed approximately 4 times. I went to put on my new Miso leggings, and whilst bringing them over my thigh, the material tore, so planned to return them to store that day, 22nd September 2021. The Miso leggings I previously purchased have lasted for well over a year with my usual exercise programme.
The assistant I spoke to initially looked at the leggings and said she could not resolve the issue, but would get her colleague who I assumed was senior to her. Her colleague came out looked at the leggings, with her colleague next to her, and asked if I had purchased them with the tear, to which I replied with a questioning no. She then suggested they tore on something as I pulled them up, and I responded that they tore on my thigh and my thighs are smooth, so there is nothing to tear them on. She then said as they are not ripped at the seam the tear was not due to the fabric, but wear and tear and they could not be refunded, as that was the store’s policy. I asked, if she brought an item of clothing from town whether after 5 weeks she would be satisfied if the item ripped, and she replied yes and she would not return them. She then said that that it was the price I paid for the leggings which was the problem! I said thank you and left the store, as I could not believe what she had said.
Her response and tone regarding the questions she asked, and reference to cost of the item was extremely embarrassing to me, and not only was the other member of staff in earshot, but another customer as I turned to leave. How condescending not only to me but a population who may not have the finances to buy ‘named brands’ as I assume by her statement she clearly has. Also, there was no consideration of what may be ‘best fit’ for people of different sizes and shapes as ‘name brands’ are not the best fit for all.
My assumption is that Sports Direct have a policy on returns, which I would like to see in regards to if it doesn’t tear at the seam, the assumption is it is wear and tear. I would hope that Sports Directs stance on affordable clothing is not based on a 5-week wear and throw, which is by no means environmentally friendly. If staff are trained to deal with the public regarding low-cost items in this way, then Sports Direct should not sell them.
Regards
Yvonne
There is more, but having gone back to the store in Thurmaston 3 times and had contact with them on line, I give up!!! It's the principle not the money that frustrates me

Needed a gum shield for rugby a quick in and out no messing around.. got there at 7.50 door was shut and locked and I could see staff cleaning.. very poor when your advertised to open until 8pm

Appaling.
They lost 2 sales today.
Me waiting downstairs and my wife waiting upstairs. If you find a member of staff their not interested.
We both gave up and walked out.

I been there! had a bad a customer service when I decide to talk manager he was uneducated and horrible manager( happened November/2022/tiny guy)
Sport direct how can you appointed this kind of manager and staff??😡😡
Horrible staff and horrible manager
Bad customer service at all😡😡 they are thinking they owned this store
(Leicester thurmaston sport direct)

Good experience overall. The staff at the entrance was helpful, and the one at cashier was also friendly and efficient.

Convenient but stock levels not for the average man

Staff masked and sanitiser readily available, sadly a huge amount of customers unmasked and up close and personal. The problem in this shop is the height of the displayed clothing. If it's not on the bottom rail, even at 6ft tall, you can't reach the next rail up to try anything, and the too rail requires ladders! Not many staff available on the floor, yet busy on a Monday afternoon. So if it's not hung on the bottom rail, it may as well not be there.