Jansan Wear Ltd

Excellent prompt service. Prices are great & friendly, helpful staff. Been using them for about 3 years.

Fabulous top rated material on uniforms wouldn’t go no where else so glad they reopened under new management

Terrible service. Ordered my children's uniform last month and no sign of delivery. Rang several times the last 2 weeks and was assured the uniform would turn up before school starts. My son starts back school tomorrow and we still haven’t received the uniform. He was already nervous about school and now has to go in with an old uniform which is too small for him. Completely let down! Not even a phone call to apologise. I would avoid these in the future.

I ordered my daughters cardigans for school on the 3rd of August and they still have not arrived despite me receiving a completion email two weeks ago. I emailed to enquire where they were and was told they were out for delivery on the 31st August. I still haven’t received them and my daughter returns to school Monday! Really disappointed to be honest, I have always ordered from Jansan as the quality of their clothing is brilliant.

Ordered school uniform on 8th august thought all great happy with service in shop as 1st time used , rang 30th Aug was advised delivery was in and they was in embroidery room and should be ready by Friday , rang on the Monday as not heard to be told delivery hasn’t come in and they were waiting for it today , spoke to a young girl who was transferring to a manager line transferred then cut off , couldn’t get back through for ages then spoke to a boy who was supposed to call me back never did as he told me my items are being done now but told may be Wednesday til I can collect as I not the only customer ! Felt like giving up at this point , then Tuesday morning check my emails and email
To advise completion ! Went to store on the Wednesday for 9.30 as per website but was closed on arrival as don’t open till 10 ! Needs to be updated !!! Poor communication , customer service skills , lack of ownership of those taking calls it’s a shame really as the quality of items are good

Ordered a gilet and some tops for work, came out really nice, very happy

*** Give me my money back or give me my order!!!***

Absolutely shocking service from this company. They cold called me a few months back and I decided to take the punt and put a small order with them. It's been weeks and nothing has arrived. You email them and you don't get a reply and you constantly call repeatedly over and over and over and over again with no answer and You can't leave a message because their voicemail states that they don't monitor their voicemail. Oh shock. If somebody does finally answer they tell you that it was next week that is being delivered, wait another week and nothing gets delivered. They then tell you that there was an attempted delivery but the courier was unable to deliver despite somebody being in the property 24 hours a day. I then asked them for the time of delivery so that we could check CCTV and of course no response. Absolutely frustrated with this company. The service is absolutely appalling (Because there isn't any).

After ordering my sons school uniform on the 2nd of august I was told 14 days. 30 days later ( august 31st) there’s still parts of my order missing. I’d been guaranteed multiple times over the phone that my order would be complete by the 31st after lots of phone calls to check, I turn up and the order is still missing stuff. I had been very patient with them and it’s not like it was a last minute order. Absolutely ridiculous! Why take my money if you can’t get the stock! Also after leaving my review on Facebook they then went on to say publicly in their reply to my comment what school my child will be attending , so clearly data protection isn’t important for them ether!
I definitely DO NOT RECOMMEND!!! They even told me to go to CC sports in bargoed. So that’s what I did. CC sports had full stock and I got everything I needed in minutes. So go CC sports!!! Least you won’t be let down days before your child is due to return to school.